The new Seller Metrics announced in the last update have arrived to Seller Hub. I was expecting them to pop up in the Seller Dashboard but that's not the case.
Instead, a new page has been added to the Performance tab in Seller Hub called "Service Metrics". These new metrics do not appear anywhere in the Performance tab Summary page, there's just a new link added to the bottom of the menu list.
Perhaps all sellers should begin to follow this new page closely for awhile to try and figure out exactly what's up with this new wrinkle. One things for sure, those having a run of bad luck are going to be quite unhappy.
Even if 100% of sellers are providing good customer service a portion is going to place in the bottom percentile and be penalized.
Quite a novel approach to improving customer loyalty!
