12-22-2017 03:51 PM
So I have this buyer that had an issue with a phone, decided to return it. I provided a link to a label via Canada Post as I have a return policy.
I get zero communication from buyer, then all of a sudden, they open a case on eBay. I upload a new label as they have now opened a case, and even though there is an option to say I gave a label, I didn't want to be stung as currently Canada Post is having issues and I am unable to see my return labels. So I create one, upload it.
Several days goes by, no communication or nothing. I call eBay and they close the case.
Now suddenly I get a panicked email from the customer saying they are concerned about the money as they sent the item back.
I'll probably refund them however in my reply I am going to stress they ended in all communication and so I have to contact eBay to determine best course of action.
I dislike it when customers stop communicating then suddenly start communicating in a panicked when something goes wrong.
Suggestions/Ideas?
12-22-2017 04:55 PM
IMO, If the phone shows up, refund for the phone only.
12-22-2017 05:45 PM
I'd return the entire original payment, but not the return shipping.
And as you say, that's IF the flake buyer actually manages to return anything.
12-24-2017 12:17 PM
What was the issue the buyer claimed he was having with the phone?
12-27-2017 02:08 PM
Tell your customer they will receive the refund once you receive the returned phone.