Seller Central

Federal Government Rejects Canada Post Five Cent Increase!

According to a news story today in the Toronto Star (Business section) the federal government has rejected Canada Post request to increase domestic postal rate from $0.85 to $0.90 http://www.pressreader.com/canada/toronto-star/20151217/28244993797574...

Need help with late shipping question?

On Oct 17/15, I sold a CD to a buyer – Item 191712527304. The buyer was having the item shipped to the US were it would then be reshipped to him in Kazakhstan, where he lives and works. I don’t ship to Kazakhstan but I do ship to the US. I shipped ou...

Hoping for lucky customers!

A customer recently lamented that they wished they had more money so they could buy more of my stuff. I of course wish for the same thing! It reminded me of an interesting situation a long time ago… before the days of the internet…. A regular custome...

Question about people who purchase then change their minds.

HI there. I am new to this larger scale seller here. I have been suddenly having a few people purchasing my buy it now items and then e-mailing me after a day or two saying "Sorry I no longer need this item or I didn't mean to buy it" (even though yo...

Who is shutting down during Christmas

Many of you are shutting down for Christmas. Some simply want the time off, some have done decent this year and can take the time off. Actually I could fall into both categories, but I choose to stay open. I have stayed open every year and it has bee...

Return Shipping - Buyer jumped the gun!

I sold a Christmas decoration. Buyer received the decoration and was upset that the prop in the background used to hang said item on was not included (now this was very obvious both from the second picture of the item alone and the description). Anyw...

Search Summons Incorrect Listings within Store, Active Listings

Can anyone here hazard a guess as to the reason the wrong products might be showing up in a Store search? It's my own. When I type Star Wars into my store search bar as well as my own Seller Manager Active Listings, I come up with a pile of Star Wars...

Resolved! To Ship Free or To Not?

I've been selling my unwanted new and used goods (clothing, shoes, bags, jewelry etc) on eBay for about 5 years now. I recently switched all my listings to free shipping (worldwide) after reading extensive articles on how free shipping is a good idea...

Canada Post Mail Delays?

Just wondering if anyone else has seen the notice you get when checking tracking on CPC website: *Due to the busy holiday season, we are seeing higher-than-expected volumes. We’ve devoted extra resources to serve Canadians throughout this peak time. ...

Discounting prices

Anyone know how to discount your prices? Ive seen some listings where they show 30% off. The original price has a slash mark and the new price is below. Appreciate some knowledge on the subject.

eBay Now Edits Seller Listings for Compliance

It's 1984 folks! http://www.ecommercebytes.com/cab/abn/y15/m12/i15/s01 Comments from eBay sellers: http://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2015/12/1450122487.html

Resolved! We closed our B&M last year....

.... and got out of town just in time. Looks like the cops found the bodies.... http://www.cbc.ca/news/canada/ottawa/bones-sparks-street-construction-1.3370296

Pitneybows

I got charge 23$ FOR nothing by them!!! And no order were place how do I get my money back??! Ridiculous and right before Christmas I need every dollars to buy my kids presents!! Please help I need my money back from them how do I go about it?? It's ...

Resolved! Have shipped item after buyer paid but now a week later they do not want it anymore

Hello,I recently sold an item (auction style) about a week and a half ago and with the timing they paid right before I went to the post office.It shipped out immediately. I then get a request to not send the item yet.I have already shipped the item.I...

Resolved! Help! SNAD and two INR cases!

Hi guys - I need a bit of advice,. this has been a weird few weeks --- arrgghhh!! I have three issues pending and I don't know how to deal/close them properly to get the best possible outcome. I will try and bullet point these cases and my responses ...

Resolved! Buyer claims excessive damage??

Hello all, just looking for some input here, I sold a pair of shoes listed as new in box with scuffing on heels from being tried on. Buyer is unhappy and opened a return request with pictures of said scuffing, saying they were significantly not as de...

Sold items not going into sold but into unsold - When are they going to fix this?

Another one. Sold 10/15/15 and not in TL sold files I just checked today to be sure). Was relisted as an unsold and of course sold again today. When is Ebay going to fix this BS as it has been going on too long. Maybe they are doing this on purpose t...

Defects for uncompleted returns?

Had a few cases in the past, where buyer opens SNAD with return request. I accept the return request but item never gets returned, and buyer never contacts me again.Return request eventually times out. Do these instances count as defects? If so, is t...

Problem with Canada Post scans not showing delivered when USPS shows delivered

I don't know if this has been mentioned before or not. I have had 3 of 6 packages mailed to the US in the past 6 weeks not show delivered on Canada Post website (and therefore NOT showing delivered on my ebay page), when they have, in fact been deliv...

500 pixels requirement for pictures

The 500 pixels requirement for pictures is absolutely ridiculous!!! I can resize my picture with paint but the picture no longer looks good or clear; however it's accepted by ebay for my posting?! How's is this suppose to help us selling?

"Increase Your Sales" Survey

How many of you are filling this out and how many of you got a phone call about this? Just curious.

Your Most Challenging Customer Service Moment

I'm not a patient person. I've never claimed, pretended, or even tried to be. Until I started selling on Ebay. I'm sure you guys know what I'm talking about here - PEOPLE. Love em or hate em, they are the driving force behind our success - our custom...

Buyer has Private Feedback

Hi all! I was wondering, do you trust buyers who have private feedback? I launch off of .com in US dollars, and this particular (potential) buyer is from Canada and is asking me how much shipping would be to him in Canadian dollars - a sign of a disc...

Sellers: When a Buyer Asks a Question

I was reading on the .com forums that some sellers get pretty irked when a buyer asks a question. One seller in particular blocked a buyer when he asked her for the chest measurement of an article of clothing! There were a lot of sellers in agreement...

Ebay gives preference to mass junk sellers of jewelry.

I run a business that specializes in the top end of my jewelry sector so my items are top drawer--fine gems and only precious metals--no junk. I list my stuff under the Fine Jewelry section of Ammolite.This has worked fine until recently when junk se...

Resolved! Identifying an item for sale

Hi, I am looking for some help identifying the value of some vintage vases I received. This is a pic of the 2 vases or at least on vase and a large goblet type glass. I am sure they are vintage. Anyone have any suggestions or ideas on what it is wort...

Resolved! Help with finding out the value of my Vase's?

Hi, I am looking for some help identifying the value of some vintage vases I received. This vase with the horses is from Italy. All I am sure of i that it is vintage. Anyone have any suggestions or ideas on what it is worth or who made it i would rea...

Buyer in India wants to cancel order after item is shipped ....

Hi,I have a buyer in India who purchased a cheaper item (8.99). He purchased and paid immediately...then sent a message asking about how long it would take to arrive..to which I responded Immediately and never heard back for a couple days. I shipped ...

need help with translation

Sold a low cost item (under $10cdn) to a buyer in a far east part of Canada. The buyer has zero feedback and signed up the day of the sale. Anyways it was shipped lettermail on dec 12 and I believe they received it. Problem is they sent us a message ...

bad US buyer opens INR on day 12

Greetings. We have a bad US buyer who has opened an INR against us on day 12. Item ended saterday nov 28, payed and shipped sunday nov 29 by tracked packet LM030257115CA ebay We checked the tracking on usps.com and it shows the package departing chic...