buyer "accidently" sent & offer & paid

[prarie_nerd]

First question- do restocking fees apply only to returned items or if I start adding them to my listings would it also apply to idiots who buy, pay then want to cancel?
I had a buyer send an offer on an item, pay 10mins after I accepted it & then 2.5 hours later messaged me saying it was all an accident.
So my second question- I expect this buyer to leave negative feedback which we all know ebay will let them do. If they send the cancelation request instead of me sending it would that help me at all trying to get it removed?

[soextraco]

I have had the same issue with non paying people who make offers .They now know they will be blocked if they get 2 strikes so they pay to avoid, then ask to cancel later. I am sorry this happened to you. You are in-between a rock and a hard place. If it were me I would just refund them because they can leave the negative fb. 

[prarie_nerd]

But they can leave negative feedback anyways which I already expected them to do but even more so now...
I messaged them asking how they manged to send & offer & pay by accident. They finally replied saying it was a gift for a friend & the friend doesn't want it. Exept I can see they're a cartoonist & this is exactly the kind of thing they by themself lol. They said they'kd take it anyways if I didn't want to cancel. I'm not stupid, I said I'd cancel but I want to talk to ebay first. Now they're freaking out that I said I wanted to call ebay so They're definately up to something. Hopefully others have reported him & ebay will back me for once

[recped]

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@prarie_nerd wrote:
First question- do restocking fees apply only to returned items or if I start adding them to my listings would it also apply to idiots who buy, pay then want to cancel?
I had a buyer send an offer on an item, pay 10mins after I accepted it & then 2.5 hours later messaged me saying it was all an accident.
So my second question- I expect this buyer to leave negative feedback which we all know ebay will let them do. If they send the cancelation request instead of me sending it would that help me at all trying to get it removed?

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The longer you take the more likely you WILL get a neg! Buyers can't send a cancellation request, you need to do it and pick the right reason. I presume you have already refunded? If not.....quite stalling!

[femmefan1946]

It doesn't matter what the nitwit buyer's intentions are.

You know he's an idiot. He knows he's an idiot.

Customer service is making sure that he doesn't mess you around in a vain attempt to cover up his idiocy.

Send the Request for a Mutual Cancellation.

If you feel really concerned about the feedback, start with the refund and follow with the request to cancel.

Tell him he doesn't have to do anything and the transaction will cancel automatically after seven days, but he can free himself of the transaction by agreeing immediately.

Don't mention feedback.

Don't leave any feedback. He doesn't deserve a positive and it will remind him to leave some for you. You don't want that.

[cumos55]

It was several years ago..

I had two purchases within minutes... one evening

and then within minutes  both buyers asked for a cancellation.

They had both paid.....  made a refund before I cancelled.    Cancelled both transactions ... immediately...  They responded immediately to the cancellation and confirmed the cancellation.

Not happy... but what can I do.....  The best thing to do in such a situation is cancel....

It was buyer's choice.... and let it be so.. no questions, no comments... no measure of unhappiness expressed to the buyer.

and then... ......  The  buyers of these two cancelled transactions .....left ...super positive .... feedback...

An unexpected reward...

[pjcdn2005]

No, restocking fees do not apply when you refund before an item was sent out. How would you justify that as it only takes a few seconds to request the cancellation? Sure it is irritating when this happens but it is a fairly simple fix.

I'm not sure why you would assume that the buyer was going to leave a negative feedback. When a buyer has asked to cancel an order shortly after paying and I've refunded them, I've never had a problem. Of course if you give them a hard time about it, then the possibility increases.

[prarie_nerd]

Because I just spent 20minutes on the phone with ebay. I don't get paid to make calls to ebay because people want to be idiots. Restocking fees should apply as soon as it's paid for

[femmefan1946]

Because I just spent 20minutes on the phone with ebay.

But that was your choice. Just refunding (and adding them to your Blocked Bidder List) would have been faster and less stressful.

It ain't over til the fat lady sings.

That means that until you have the money and the customer has the package and the 60 day feedback deadline has passed, the transaction is not complete.

Well, maybe I'm not a fancy gentleman like you, with your... very fine hat. But I do business. We're here for business.-- Captain Malcolm Reynolds

[recped]

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@prarie_nerd wrote:
Because I just spent 20minutes on the phone with ebay. I don't get paid to make calls to ebay because people want to be idiots. Restocking fees should apply as soon as it's paid for

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Keep working at it and I'm sure you will receive the neg you seem to want so badly.