Seller Central

Did my sale perfectly and ebay still screws you!!!!

Ok so Im going to give the point form of my month long issue with eBay..... - Sold a macbook January 16th-Shipped macbook to the verified address, with tracking number, signature - everything so i was protected for seller protection- 1 week after shi...

Positive feedback with bitter comment removed without my request

I'm glad with what just happened to me.A week ago I got a positive feedback with bitter comment from my buyer who returned her purchase. She wrote that she did not like the quality or something like that.Yesterday I found my star number went down fro...

Why sell in US$ ?

The item is located in Toronto (221690307100) The seller - former mayor of Toronto - requires pick-up only (will not ship) The item is a original 1990 map of the port lands of Toronto Why would such item be listed on eBay.com (USA) instead of eBay.ca...

Potential buyer's question ... as received

The following was a question by a potential buyer Can you tell me how much it would be total after purchase and shipping to Ontario, thanks very much. As well, is electronic transfer of funds okay, or even dealing outside of eBay is fine, thanks. My ...

Hope renewed in paypal, paypal better than ebay for sellers?

Hi, I dont know if Im the only one who feels this way, but whenever a buyer opens a claim against me, I secretly wish that they would open a paypal claim and not a ebay claim. I feel that paypal is more helpful for sellers and is more fair. i had a f...

Resolved! Advice needed

My son-in-law has asked me to sell a couple of valuable watches that belong to his mother. She has had to go into a nursing home and needs some help with the cost. There is an appraisal for one done about 10 years ago for almost $3,000. I guess I am ...

Tracked Packet International Not trackable...ugh...

Has anyone else had issues with Canada Post Tracked Packet International? I sent an item to Australia Tracked Packet (at the cost of $44 or so) and there has been NO tracking what so ever on it....doesn't even show the tracking number exists on the w...

buyer "accidently" sent & offer & paid

First question- do restocking fees apply only to returned items or if I start adding them to my listings would it also apply to idiots who buy, pay then want to cancel?I had a buyer send an offer on an item, pay 10mins after I accepted it & then 2.5 ...

Search Engine Keywords Gone! Basic Stores Lose This Feature?

While doing some work to my store the other night I discovered that the "Search Engine Keywords" page that used to be available to edit the keywords for your store categories had disappeared. the link is till there on the "Manage Your Store" page how...

I need to email customer service

Hi, I hope an eBay staff member sees this Post. I was charged a fee that I refuse to pay. I listed an item, and took it down almost immediately. I was NOT aware that you would be charging me for this. Since I can't email you to tell you I'm not payin...

Resolved! Feedback. Is there a way to (gently) encourage it....?

I know from reading previous threads that the general consensus among more experienced sellers than I is that when it comes to feedback from buyers, no news is good news. That being said, as a seller, I do find it somewhat discouraging to not receive...

BUY IT NOW SUCKS and is a waste of time

I thought when a buyer hits the BIN button, they pay for the item NOW. I had a buyer last night who hit the BIN button and I still haven't received payment. I am really getting disgusted with eBay and there lousy customer service and horrid treatment...

Canada Post - Thermal label printer

Hi, Does anyone know if it is possible to print thermal labels using the Paypal shipping tool? What size is needed? How would it work as usually I get a 1/2 page print out using the Canada post to send xpresspost or light packet or even international...

Old "eBay" Magazines

Back fifteen years ago, eBay published a monthly magazine for a while. We are moving next month and I have been cleaning up my shelves. Found a few magazines from 2000. Before dumping them in the recycling bin, I took a quick look on eBay.com to see ...

Re: Feedback - buyers don't seem to leave feedback as they are supposed to, after they buy from me.

This is a super frustrating problem for me because I am trying to increase my feedback score and no one (hardly) is doing it . - Is there a way to make them leave feedback for me, as they're supposed to, without me sounding, menacing, on my listings ...

A sad yet happy situation, a sign of what we’re coming to expect.

Today I got a message from a buyer regarding something I sold them a while ago. Immediately my mind goes, “arghhhh another problem, a great way to start off the weekend”….. Yet when I opened the message, it was a very nice message from a buyer lettin...

A buyer contacted ebay for a refund before letting me know there was a problem

A buyer contacted ebay for a request for a refund, before letting me know there was a problem. That transaction is now frozen in my Paypal acct. I tried contacting buyer through the new refund system. There are several choices for a seller to respond...

Free Listing Promo 100 auction style per day Feb 5 to 11

By invitation only list 100 per day auctions for 7 days. (700 auctions)

Free Shipping? Maybe not!

Take a look at 151567943795 It is a hard cover book: Red Notice by Bill Browder This very experienced seller has over half million feedback rating. That is an impressive number. Yet, he uses "free shipping" in the title while "free shipping" in fact ...

Unique phishing email ... Perhaps..... unexpected

An email was received with an Item ID... asking if I would do free shipping, and they would buy a lot of the items listed. The ID number was checked on eBay... went to the listing... not mine... But almost immediately I was given a page where I had t...

Accounting Software

What if any accounting software are you using for your eBay business. Have you found one that works well with the various reports available from eBay & Paypal?

For fun topic: interesting countries shipped to..

Today shipping to 8 different countries (my record is 12 different countries in 1 mailing day) Today's interesting country is Papua New Guinea - first time I've ever shipped there! Reminds me of the time I shipped to Gibraltar, address was the buyers...

Buyer got refund before item could arrive! Help!

At the beginning of January I listed a Terminator Bust for $500 US. The buyer who is from the UK won the auction at $520 and requested the cheapest shipping. The cheapest shipping with tracking came out to 220$ but the estimated ship time was 4 to 6 ...

Shopping Cart Diconnect

I was wondering if we are allowed to put in the description for those that will read it. 'These listings are made on Ebay.ca. If you are having problems with my combined discount try to log on to Ebay.ca.' would the bots think we are trying to direct...

Problems with .ca

Has anyone else in the last 24hrs been experiencing problems with .ca? Since I came on last night at around 8pm until now, the site has been running very slow for me and have been having error pages galore, having to reload over and over etc... I'm n...

If a buyer changes a neutral feedback to a positive does the defect go away?

Had a repeat buyer leave a neutral along with the positives. Not sure why yet, I'll try to catch up to them to try to find that out. My question, I think I saw somewhere that even if they change it to a positive the defect remains anyway? If anyone h...

Resolved! Unable to reinvoice and Change Ship to Address

Hello, A buyer bought an item. Shipping is free wether in USA or Canada it's free. He has is e-bay and Paypal address in USA I sent him the invoice with the auto USA address. Buyer would want his item shipped to Canada. He wrote back to me saying tha...

buyer requirement ??? how to avoid unpaid item

It's fun to see in our dashboard, many options to block buyers from purchasing. The one I like the most is to to block buyer with a feedback score of -1 or -2 or -3..... Do you know or find any buyer with that kind of feedback ? Of course not, we can...

A 0 score user just bought 300 bucks item from me

300 bucks notebook, it might not seem like much, but it's the highest worth item I ever sold on ebayI am a bit worried because I am selling my most costly item to a new user with 0 feedback scoreSo this guy literally just joined today, went to ebay a...

surprise......defect question

Ok I admit do not have much patience with the defect rules, could I get a defect removed for giving a inr instant refund while the case was still open, no tracking which is normal for budget items.We do not have control over lost or slow mail.. so ar...