Seller Central

Resolved! How to refund and not get a defect?

I have a buyer that hasn't received a lettermail package from Dec. 19th. I am happy to refund the payment, but I can't afford to get any more defects, the last 3 were all from mistakes that the buyers made. I understand that if you refund the full am...

USPS didn't leave a delivery card

Hey everyone, I am having an issue that I am working together with the buyer to solve but so far we have been given the runaround. So I sent the buyer a package and on the tracking it says a delivery card was left with pickup information. However, th...

Hmm watch out for PAYPAL cases without any notification

Today when I happened to log into my PAYPAL account, I noticed a message that I had open cases against my id. It turns out there was an open case for a lost package that was opened yesterday! (to the French Polynesia buyer, I'm getting a lot less exc...

FREE* FIXED-PRICE LISTINGS March 24 -29

http://www.rsvp.ebay.com/rsvp/signup/2390/QMsHqOhTznQ 30 day duration only , by invitation , no relists

There should be some sort of tenacity award....

Got this special message today: Congratulations! It's your 16-year eBay anniversary I wonder how long I have to hang in to get my gold watch?

Embedding photos in description may no longer work or be allowed

http://pages.ebay.com/sellerinformation/how-to-take-product-photos/optimize-for-mobile-buyers.html Appears Ebay no longer wants images in descriptions as the mess up mobile devices. Inkfrog and Auctiva may become obsolete What are people going ro do ...

Printing USPS labels with a Canadian Account

I used to be able to do this, but recently (3 months ago) it stopped working, and I get an error saying my label couldn't be printed. Any workarounds? Can I change my existing account into an American one?

What happens now

So i sold a vintage keyboard, and before i packed it i turned it on and played it, took 2 hours to pack it up well, buyer gets it says it DOA....I did not Send it DOA...what can i do to resolve this...

he buy my item in purpose to leave a negative feedback

so heres my story i buy an item 2 months ago, receive a damaged item so email the guy to explain him, he told me he dont accept return and hes not his problems, item works anyway. so i keep the bad item and leave him a negative feedback. i listed ite...

WOULD THIS QUALIFY FOR DEFECT REMOVAL?

Hi folks. I had a customer in Germany order 12 items (stamps) on eBay.de a couple of weeks ago. When he received the stamps he felt there was some toning of the gum that wasn't visible in my scans. (I can't see it, but the customer is always right, e...

The buyer bought my item and never paid for it and for the shipping costs.

The buyer bought my item and never paid either for the item or for the shipping costs. More than that, he sent me a message saying that he is not going to pay. The unpaid item case ended up with nothing. Does that mean that EBay encourages theft? To ...

"Could I get cheaper shipping than that?"

Ah, you have to love customers that want to get cheaper something. So I did have to ask the person inquiring - the shipping is Free - how do you get cheaper than free?

Rec'd pay't notification from Paypal & buyer's name not the same as the name in the confirmed addres

I am wondering how I can make sure this not a hijacked acct or something. It is a small item so don't use tracked packet. Am concerned about the possibility of getting a chargeback. Seems like there are so many scams out there it is just getting to b...

Did my sale perfectly and ebay still screws you!!!!

Ok so Im going to give the point form of my month long issue with eBay..... - Sold a macbook January 16th-Shipped macbook to the verified address, with tracking number, signature - everything so i was protected for seller protection- 1 week after shi...

Positive feedback with bitter comment removed without my request

I'm glad with what just happened to me.A week ago I got a positive feedback with bitter comment from my buyer who returned her purchase. She wrote that she did not like the quality or something like that.Yesterday I found my star number went down fro...

Why sell in US$ ?

The item is located in Toronto (221690307100) The seller - former mayor of Toronto - requires pick-up only (will not ship) The item is a original 1990 map of the port lands of Toronto Why would such item be listed on eBay.com (USA) instead of eBay.ca...

Potential buyer's question ... as received

The following was a question by a potential buyer Can you tell me how much it would be total after purchase and shipping to Ontario, thanks very much. As well, is electronic transfer of funds okay, or even dealing outside of eBay is fine, thanks. My ...

Hope renewed in paypal, paypal better than ebay for sellers?

Hi, I dont know if Im the only one who feels this way, but whenever a buyer opens a claim against me, I secretly wish that they would open a paypal claim and not a ebay claim. I feel that paypal is more helpful for sellers and is more fair. i had a f...

Resolved! Advice needed

My son-in-law has asked me to sell a couple of valuable watches that belong to his mother. She has had to go into a nursing home and needs some help with the cost. There is an appraisal for one done about 10 years ago for almost $3,000. I guess I am ...

Tracked Packet International Not trackable...ugh...

Has anyone else had issues with Canada Post Tracked Packet International? I sent an item to Australia Tracked Packet (at the cost of $44 or so) and there has been NO tracking what so ever on it....doesn't even show the tracking number exists on the w...

buyer "accidently" sent & offer & paid

First question- do restocking fees apply only to returned items or if I start adding them to my listings would it also apply to idiots who buy, pay then want to cancel?I had a buyer send an offer on an item, pay 10mins after I accepted it & then 2.5 ...

Search Engine Keywords Gone! Basic Stores Lose This Feature?

While doing some work to my store the other night I discovered that the "Search Engine Keywords" page that used to be available to edit the keywords for your store categories had disappeared. the link is till there on the "Manage Your Store" page how...

I need to email customer service

Hi, I hope an eBay staff member sees this Post. I was charged a fee that I refuse to pay. I listed an item, and took it down almost immediately. I was NOT aware that you would be charging me for this. Since I can't email you to tell you I'm not payin...

Resolved! Feedback. Is there a way to (gently) encourage it....?

I know from reading previous threads that the general consensus among more experienced sellers than I is that when it comes to feedback from buyers, no news is good news. That being said, as a seller, I do find it somewhat discouraging to not receive...

BUY IT NOW SUCKS and is a waste of time

I thought when a buyer hits the BIN button, they pay for the item NOW. I had a buyer last night who hit the BIN button and I still haven't received payment. I am really getting disgusted with eBay and there lousy customer service and horrid treatment...

Canada Post - Thermal label printer

Hi, Does anyone know if it is possible to print thermal labels using the Paypal shipping tool? What size is needed? How would it work as usually I get a 1/2 page print out using the Canada post to send xpresspost or light packet or even international...

Old "eBay" Magazines

Back fifteen years ago, eBay published a monthly magazine for a while. We are moving next month and I have been cleaning up my shelves. Found a few magazines from 2000. Before dumping them in the recycling bin, I took a quick look on eBay.com to see ...

Re: Feedback - buyers don't seem to leave feedback as they are supposed to, after they buy from me.

This is a super frustrating problem for me because I am trying to increase my feedback score and no one (hardly) is doing it . - Is there a way to make them leave feedback for me, as they're supposed to, without me sounding, menacing, on my listings ...

A sad yet happy situation, a sign of what we’re coming to expect.

Today I got a message from a buyer regarding something I sold them a while ago. Immediately my mind goes, “arghhhh another problem, a great way to start off the weekend”….. Yet when I opened the message, it was a very nice message from a buyer lettin...

A buyer contacted ebay for a refund before letting me know there was a problem

A buyer contacted ebay for a request for a refund, before letting me know there was a problem. That transaction is now frozen in my Paypal acct. I tried contacting buyer through the new refund system. There are several choices for a seller to respond...