
12-27-2015 04:00 PM - last edited on 12-27-2015 07:08 PM by lizzier-ca
Ok so I had someone buy an item on the 23rd 0 feedback , I I was going to ship it out then I realized the address was incomplete (missing street number) and messaged to get full address . He sent address apologizing and asking me to make sure I got it to him by the 3'rd of April . I said okay I can't ship it till Monday because of the Holiday Friday . I also can't guarantee you it will get there because the 3'rd of April is a Sunday. That would only leave 5 business days usually letter mail takes 5-7 with all the mail around this time . He does live in Ontario and stuff but with the slow shipping by Canada Post I'm just trying to save my and not make promises I can't keep . He then responded with 5 other questions during Christmas eve which I never responded to because well .. It's Christmas eve and we live in North America .. All types of questions about the game which I thought were OK answered them all the next day .
5 min later I'm getting more questions like how is it going to arrive when is it going to arrive? Personally I am really busy with family and stuff , it is frustrating but I'm finding time to answer as my message box is just filled with messages only from him this weekend. He the asked me to please please ship it Saturday I said I can't Canada Post is not open if you really need it by the third I can't promise so I will just send a refund if you want . He said no I still want the game . I said I can bump it up to express parcel and guarantee it in 2 days for 4$ which I usually don't offer people . No I don't want to pay an extra 4$ he responded.
Today he is saying Thank you so much for all the answers it's okay if it doesn't deliver by then we will get it though I'm sure
followed by.
What if it does not ship in 2-3 days , I have a question about that refund you offered me can I keep the game and get my money back.
( I said it would be 2-3 days if it was bumped up to express , but I'm shipping 5-7 letter mail )
Followed by
One question. If i dont get it in 2-3 days can I get ALL my money back and still get the game. Because my son is starting to notice that i'm going on the computer a lot and he does not know I bought . He is starting to ask questions ....
The last messages he sent are giving me red flags in all honesty I don't want to ship it at all and just give him a refund But eBay probably would not support me . Or I'm just going to ship it express take a bit of a hit but nothing major it would be 4$ extra if he does have a kid like he states in other messages which he is buying it for I did not include I guess I would not want to let the kid down even though the initial buyer is being strange about the whole thing... and add him to blocked bidder list any other suggestions .
12-30-2015 12:50 PM
@toby**bleep**zu wrote:The late shipping thing isn't good, but much more lenient then cancelled. Anything else the buyer can do won't count at all. Maybe could get out of it only because the buyer had the incomplete address originally.
That's exactly what I was thinking earlier -- I believe there is a cancellation reason that includes "problem with buyer's address" or something similar. That may or may not work in this situation. Either that, or perhaps if this buyer has a record of leaving a lot of negative FB, the OP can refer to it after the fact if trouble ensues.
What the tracking does do (if, as the OP says, he can get it for an extra $4), is eliminate some potential issues. If there are still complaints of some sort, the OP can just tell the buyer to return for refund. Then block once the dust settles.