surprise......defect question

[sheca-igs2cnmv]

Ok I admit do not have much patience with the defect rules, could I get a defect removed for giving a inr instant refund while the case was still open, no tracking which is normal for budget items.We do not have control over lost or slow mail..

so are we too stop shipping without tracking not really practical for obvious reasons, where do we  go to see if a defect could be removed.

In this case their was no response from buyer and no feedback?  Thanks for your patience and tips

[westernstargifts]

When an item is not received eBay perceives that as a poor buyer experience and issues the seller a defect.  Even if you issue a full refund without having a case opened you will still receive a defect.  eBay will not remove it.

Although you don't have control over lost mail it is still your responsibility to get the product to the buyer.  Tracking offers protection for lost items but, with the high cost, is not feasible for lower priced items.  Therefore you have to eat the cost of those items that do not arrive.

In my opinion, giving a full refund is good service but eBay doesn't see it that way.  I have received a few defects myself for INR and instant refund given.  Therefore I try to get the buyer to wait a little longer before issuing a refund.  If they receive the item and then re-pay you the defect will not be removed.

[2014sportsterguy]

OK lesson learned for many I would guess, when will EBay just let sellers do their job instead of wasting countless hours of our time on needless concerns, thanks

In a real world we give refunds and get a pat on back not a hachett. I wonder again what colour is the sky in the EBay world.