
Selling Manager tool to check your calculate postage

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05-29-2018 01:45 PM
Was just checking features out on the new Selling Manager and tried the Calculate shipping on my Active listings page. When it opens, it displays with the measurements you added to your original listing but in inches and lbs & oz. Not cm's and Kg & grams. Originally created listing was 26 x 17 x 16 cm and 980 grams. Calculate tab displays 26 x 17 x 16 inches and 980 oz. The calculate web address transfers you to a dot com address so it believes you are mailing from a US address and gives you options for USPS, UPS & Fedex instead of Canada Post Rate would definitely not be correct with those incorrect measurements and you would not be using those services. This can be a useful tool for a seller but only if it works properly. This tool is not working as it should. The built in calculator for a buyer seems to be working as it should. Definitely something for Tyler to look into.
-CM
Selling Manager tool to check your calculate postage
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05-29-2018 04:13 PM
Selling Manager tool to check your calculate postage

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05-30-2018 02:40 PM
Hello Femmefan1946,
Thanks for adding tyler for me. Should this post need to be moved to the weekly Tyler forum or will it get handled here?
-CM
Selling Manager tool to check your calculate postage
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05-30-2018 08:10 PM
@lotzofuniquegoodies wrote:
Was just checking features out on the new Selling Manager and tried the Calculate shipping on my Active listings page. When it opens, it displays with the measurements you added to your original listing but in inches and lbs & oz. Not cm's and Kg & grams. Originally created listing was 26 x 17 x 16 cm and 980 grams. Calculate tab displays 26 x 17 x 16 inches and 980 oz. The calculate web address transfers you to a dot com address so it believes you are mailing from a US address and gives you options for USPS, UPS & Fedex instead of Canada Post Rate would definitely not be correct with those incorrect measurements and you would not be using those services. This can be a useful tool for a seller but only if it works properly. This tool is not working as it should. The built in calculator for a buyer seems to be working as it should. Definitely something for Tyler to look into.
-CM
Hi @lotzofuniquegoodies - I want to get on the same page here to make sure I'm following. Is this when you're using Seller Hub or Selling Manager?
In either case, will you get me some screenshots to work with so I can work on recreating it and getting it reported?
Selling Manager tool to check your calculate postage

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05-31-2018 05:37 PM
Follow up.
Clicking on Shipping labels in new version of Selling Manager in dot ca brings you to this page which appears to be a dot com screen:
