Community News and Information

Your eIS experiences to date - Unofficial survey

For anyone enrolled how has your experience been to date?Many/any questions asking about the status of their shipment?Were the processed promptly from Miss. hub?Did item arrive in window stated?Have you received feedback from buyers? What were their ...

Resolved! EIS program won't show for any countries now!!

Last month I noticed a lot of my listings were not being offered to USA, but would sell internationally to the other countries. That is fine, whatever, I accept that. NOW I am noticing that items will only ship to Canada, and nowhere else!! (I can ac...

Wondering how to speak to someone from ebay canada or help me with a unhappy customer i sold to

A customer from the usa is unhappy about a purchase because of the extra fees he is required to pay. I posted it in my ad no refunds will be paid do to non payments of theses fees and I also asked him and mentioned it again before I sent it out., he ...

Message boards show I have 0 listings? (I have over 700).

Someone on here pointed out that when they try to view my listings on the message boards, it says I have 0 listings... and even when I click on my "view listings" on this message board it says 0 listings. **why???** I have over 700 active listings.

Canada shipping cost is high

I really love Ebay for everything they sell, I was a regular buyer but in the last 2-3 years it seems that Shipping cost to Canada is a lot more than it was, is there a way they will lower this because of this I buy to other sites often,

Expedited Lite weight update

Hi,Anyone knows when the maximum weight for Expedited Lite will be updated to 250 grams as announced on Dec. 08? No date was specified in the announcement and there is still no weight update.

Resolved! Tariffs

Hey Canadian sellers who ship to the USABeware. I sent a $1000 cdn item in May made in china. The tariffs that day were 200 %. So UPS wanted $1150 us$ at delivery Buyer refuse and product was returned to me in Canada. Last night 3 months later UPs ch...

dark mode and community avatar

Share if interested in dark mode for ebay website and uploading avatar for community forums

Resolved! Do NOT ENROLL in eBay International Program THEY HIDE COSTS

26 year seller on ebay. Stupidity without researching fees, I enrolled in eBay International Shipping program. I should have known better. Always read fine print. Except eBAY DOES NOT PUT FEES AND COSTS involved in its eBay international shipping pro...

For anyone waiting to be opted back in to eIS program or for first invite

This is the follow up I received for message sent last month. In one of my last chats with eBay CS I was advised quarterly. Please accept below with grain of salt and applicable patience required. I understand you have some concerns regarding enrollm...

A bad advice by a teammate brings a bad feedback.

I just received an email from ebay saying that they revised it and realised that I was not faulty. They remove that feedback because they want to be fair with everybody. Great releif! Thanks to ebay.

A bad advice by a teammate brings a bad feedback.

I accepted a 50% discount for a buyer for 3 Ademco infra-red wireless detectors. Shipping cost went up. It had to go from mail to UPS. I contacted the buyer who did not answer me. I talked to a teammate who suggested me to cancel the sale and reimbur...

EIS: Does not ship to United States (Even though I am opted into EIS program on EBAY.CA

I have noticed that about 300 of my 680 listings are not being offered to ship to the USA with Ebay international shipping. (I have opted into the EIS, I have one business policy, where I ship domestically in Canada with standard shipping flat rate $...

Struggling to get views

I'm really struggling to get views on my items. What is your usual view count?Is it beneficial to promote?

Confusing or deceptive listings

I notice that sellers are multi listing by advertising an item at a price where when the buyer selects the item the price increases to a premium price because they are advertising a cheaper product of a similar kind not displayed. This happened to me...

Resolved! Ebay international shipping program in Canada

Good Day All! On October 1st Ebay international shipping program is not available for Canadian Sellers. I have been using the program for about 1 week now, and find it ok, with some a couple of issues, which needed to be resolved. First, when shippin...

Resolved! Listing Templates

Anyone recently attempt to create a new listing using Templates and discovered their templates MIA? I had a dozen created over time. This morning they are nowhere to be found. eBay doing more housecleaning in the dark of night?

closed return by mistake

I want to return this item but I, by mistake , canceled the return, how do I open it?I have emailed Customer service with no response do you have a phone number for e-bay Canada

Can not duplicate inventory items

In my Manage Inventory when I go to Listing Templates I can not get any of my templates to Duplicate using the Duplicate as setting. I had this problem last month and it was fixed however the problem has once again returned. Anyone else have this pro...

Discrepancy with eBay Label charges issue

i've posted about this in past but opening a new discussion on the issue for anyone having a similar problem. If you have been creating labels recently (possibly goes back as far as mid October..maybe further) and entered correct accurate measurement...

Canada Post Expedited Lite

I charge the buyers $6.55 to $7.55 on my listing using (Canada Post Expedited Lite) for a sports card. This Morning I sold a card and the normal price for shipping is $7.55 Canada Post Expedited Lite. I went to buy a shipping label and the price is n...

Trying to contact eBay customer service.

This is what happened when I tried to contact customer service. I wrote out my complaint and clicked send and it wouldn't send. Instead a message popped up saying I must provide the correct information in the highlighted field and sorry you must ente...

Third Level Store Categories Are Not Visible SR#1-500536575579

I reported this issue to eBay this morning: Level 3 Store Sub-categories are not showing up in active or unsold listings. Makes it hiuhly difficult to edit or re-list items. Reporting the issue took more time than it should have - had to go through t...

Ebay canada post lite rates have increased

A buyer purchased an item from me on Saturday $7 shipping this past weekend and then Monday Dec 1, I go to purchase a shipping label it will cost me $10.44. There doesn't seem to be any tiers for the package weight anymore, just 0 to 200 gram. Has th...

Ebay international shipping program

As a relitavly new seller on ebay, I have no idea what the Ebay international shipping program is, what it does, how it helps and how to use it? I am a canadian seller and am wonder if anyboy can answer these questions for me.

Shipping changes for Canada

Dear eBay, please do not use Dragonfly. The driver had 2 deliveries to this apartment building, unbeknownst to me. When he buzzed my apartment, I let him in the building and he gave me, what I thought was my package; it wasn't. Not until I opened it,...

Arrived at USPS Regional Facility CAROL STREAM IL DISTRIBUTION CENTER, 60199

Arrived at USPS Regional Facility CAROL STREAM IL DISTRIBUTION CENTER, 60199 Aug 14, 2025 Item stuck at eBay shipping hub Carol Stream IllinoisI live in Canada and purchased item from a US seller. According to the tracking, # that was given, it's tel...

Resolved! Enrolled in Ebay international shipping program, but I don't see it in my listing.

I read about the Ebay international shipping program, and I realize I have to be on Ebay.CA in order to use it (I usually list on the .com US site). Anyhow I filled out my listing as usual, but when it came to the international shipping section, all ...

Free 4 day shipping placed on all my auctions

I have had Free 4 day delivery placed on all of my free shipping auctions. There is no way my items will arrive by lettermail in 4 days. My other store says 2 day delivery!!! One letter I sent in September still has not arrived in Ontario because let...

Resolved! Highlighted 2 day delivery on listing

Hi,We have tried looking everywhere to change this as we think is is misleading (No way we can deliver in 2 days) We know it means 2 days handling time but still believe it is misleading to any buyers. Thoughts?Thanks