eBay’s new Certified refurbished program is designed to provide buyers with confidence that they can trust that the items they are purchasing are like-new with quality backed by the original manufacturer. This higher trust will likely increase sell-through of these items and reduce “item not as described” returns for qualified sellers. These items will have been professionally inspected, cleaned and refurbished by the manufacturer or manufacturer-approved vendor with new packaging and original or new accessories.
From February 16th, 2021, items listed as certified refurbished need to meet our updated item condition requirements and be approved by our certified refurbished team. Qualified eBay sellers are permitted to use the new item condition, “certified refurbished”, in their listings, including in subtitles, product descriptions, and titles.
Certified refurbished program qualifications
To qualify for the certified refurbished program, items must meet certain condition requirements including that:
- You are the manufacturer, or
- You are a manufacturer-approved seller, in which case you will need to provide evidence that you are authorised to resell the manufacturer’s products
- Your inventory meets certified refurbished condition requirements
- You are in good standing, have average or better service level metrics, and follow all eBay policies.
If sellers are not part of the program or their inventory doesn’t meet all of the above condition requirements, items should be listed as seller refurbished and sellers can’t use certified refurbished or any similar terms on the listings’ title, subtitle, description, and/or item specifics.
Apply for the “certified refurbished” program
If you believe that you meet certified refurbished program criteria and wish to participate, please click here to apply. A member of the “certified refurbished” team will be in touch within two weeks.
As always, thank you for selling on eBay.
The eBay Selling Team
