24 hour email support for power sellers, but where is the link???

[ezrecreation]

Can anyone tell me where to find the link to email ebay for powerseller support.  they claim "

Bronze/Silver: 24 hour email and chat support, phone support from 6am-10pm Pacific time "

But i can't find it anywhere.

The customer support tab link only gives you phone or chat options.

I want support for things that i am paying for, and i never get help when i call because i don't think they understand my problem. I feel i can better explain it in an email.

any help would be great.

[paulgg132]

don't bother with the Canadian Support line. Log into ebay.com, click on your Power Seller logo an you go to their Power Seller Portal, click the Customer Support, Contact Us.... They take calls 24-7 and they are in the States. They will be able to understand your issues.

I tried for 2 hours last night to get answers from the Canadian line and kept getting agents from what I suspect is an out-sourced call center in the Philipines. Three different agents had no clue what the difference between the two pages I was describing.... The guy in the States knew exactly what I wanted to do and walked me right through how to set up my International listing visibilities. He also understood the problem I was having with setting up seperate S&H charges for orders to the States and Worldwide. The hold music is better too! Although it was only a 2 minute wait... Good Luck...