eBay

gwrocen · ‎07-13-2016

A while ago we received via an email a $25.00 eBay Gift Card because of "inconvenience"

caused by eBay - see message below.

Terms of Agreement state that this gift card never expires.

Yesterday we made a purchase on eBay and tried to use the gift card

as part payment for the purchase. Card was rejected by PayPal.

Kept getting the message: "We ran into a problem. Try again later."

when we attempted to submit the gift card code.

Called eBay to find out why the card would have been rejected, we were told that the problem was with PayPal.

So we called PayPal and were told (by PayPal) that they there have been "issues" with eBay Gift Cards.

When asked, the CS rep wouldn't say what kind of issues. Said I should take it up with eBay.

Then PayPal customer service connected me back to eBay where another CS rep beat around the bush

and said it was PayPal's fault that the Gift Card was rejected (yada yada yada)

Never did get a straight answer as to what was going on..

Finally gave up. Told them when they figured out the problem to send us an email with the solution.

Anyone else have any problems with redeeming an eBay Gift Card like this?

eBay

The auction-style listing promotion sent on January 8 had an incorrect URL, and some sellers were directed to the eBay Canada site. We understand that some sellers may have listed on the eBay Canada site inadvertently, so please check your listings to ensure you have listed on your preferred country site. We apologize for the inconvenience this may have caused. We hope you’ll accept a $25 eBay Gift Card to make up for your troubles.

Sincerely,

eBay

eBay

Both an eBay account and PayPal account in the US are required to use this card. Valid only for purchases on eBay where PayPal is accepted. Additional terms and restrictions are stated in the Terms & Conditions. Not refundable or redeemable for cash or credit unless required by law. Purchase, acceptance, or use of the card constitutes acceptance of the Terms & Conditions.

A GIFT CARD FOR YOU

Use Gift Card code: 11*************212

Shop now

$25 OFF

Your next purchase

lady.stark · ‎07-13-2016

"Both an eBay account and PayPal account in the US are required to use this card."

Can this be the problem?

lady.stark · ‎07-13-2016

From the "Terms and Conditions" page you posted the link to (bold is from me):

Redemption

You must have a PayPal account, and eBay account registered in the U.S., and a U.S. shipping address to redeem the Gift Card. For security purposes, you may be required to enter credit card or bank account information to open a PayPal account.

momcqueen · ‎07-13-2016

I was going to say, "I thought this was an ebay.com initiative." I vaguely recall the problem and the kerfuffle and it was ebay.com that offered the consolation for it since it was their issue.

Did you try checking out on ebay.com?

gwrocen · ‎07-13-2016

Thanks to all for the replies.

We registered on eBay in 2000 (when there was no eBay.ca) and have had a PayPal account for many years.

The problem as mentioned would be the U.S. shipping address. We are in Canada.

So with that said, the question is "WHY would eBay send us a Gift Card that they know we cannot use?".

After all, they do have our registration information on file.

Doesn't make sense. And when we contacted CS, no mention was made of the point that the gift card was good only in the US.

To top it off, they (i.e. CS) supposedly sent us another gift card for last night's inconvenience of not being able to use the first one

'because they value us as a customer".

So guess what ---- received an email this morning from eBay telling us how to access the second Gift Card,

but when we follow the instructions to retrieve it -- it does not exist.

I guess they really DO NOT value us. NO honesty here. Too bad.

gwrocen · ‎07-13-2016

We purchased an item from a seller in New York so checked out on eBay.com.

momcqueen · ‎07-13-2016

You know what? An eBay Canada staffer is on hand with the Weekly Chat Hour. Ask there. You'll find the link on the Community home page. He's likely not there at the moment but will respond in the morning. He can perhaps help.