w~~_7.JPG "pjcdn2005"){kind=avatar}
c!~~_7.JPG "kalvin@ebay.com"){kind=avatar}
Hello Canadian eBayers!
Welcome to the April 17th edition of the Weekly Board Hour. Joining me this week are Rodney (Head of Product Management and Country Co-Manager) and Kalvin (Community Manager). You can start posting your questions and comments now, we'll start answering at the top of the hour.
Raphael
Country Product Manager
Hello,
An item not received message was sent through ebay.com by an international buyer resulting in a case being opened. The sale had taken place near the end of February so it had been more than 45 days. I did refund the buyer but if I hadn't, would the buyer have been allowed to accelerate the case after 3 days even though it was longer than 45 days?
Hi pjcdn2005,
Your buyer likely had to contact eBay in order to get this case opened after the 45 days had passed. The answer to your question is yes: once an eBay Buyer Protection case is opened, it will be allowed to follow its regular flow even if it was opened after the 45 days mark. To make things clear though, if you didn't respond to the eBP case, the buyer would have to wait 7 days before they can escalate to a claim. If you do respond, they can escalate at any time after that.
Good afternoon.
I am confident you have hundreds of posts in many threads about the eBay.com Global Shipping program, using Pitney Bowes in the USA to reship goods to Canada. Few posts were complementary.
I have a policy question on the program.
If a buyer purchases an item, on eBay.ca, from a US seller offering GSP and later realizes that the extra costs of using GSP are exhorbitant, is it a policy violation for the buyer to ask the seller to ship directly and ignore the GSP ? Is it a policy violation for the seller to cancel the GSP charges and ship directly?
Also, regarding the case opened..I received an email from ebay giving suggestions on how to respond to the case and how to avoid some similar happening in the future.
In that email, it was mentioned that signature confirmation was required for a transaction $750 or more. This confused me as according to Paypal, the amount is $250 U.S. or $325 Canadian.
Which is the correct amount and would that amount be the same for inr claims and credit card chargebacks?
eBay Buyer Protection currently being a US-only program, the suggestions that come from it are specific to the US eBP program. PayPal may very well have different recommendations and guidelines with their own Purchase Protection program. With that said, I can't comment on what constitutes a valid threshold to protect yourself against credit card chargebacks.
Good afternoon.
I am confident you have hundreds of posts in many threads about the eBay.com Global Shipping program, using Pitney Bowes in the USA to reship goods to Canada. Few posts were complementary.
I have a policy question on the program.
If a buyer purchases an item, on eBay.ca, from a US seller offering GSP and later realizes that the extra costs of using GSP are exhorbitant, is it a policy violation for the buyer to ask the seller to ship directly and ignore the GSP ? Is it a policy violation for the seller to cancel the GSP charges and ship directly?
Hello pierrelebel,
There are 2 stages where a buyer is shown shipping and importing costs estimates: on the listing and at checkout. Provided the seller accurately input the size and weight parameters, these estimates should be fairly accurate.
To answer your question, asking a seller to not ship via GSP wouldn't be a policy violation per se, although a mutual agreement would need to be reached. For example, if the buyer becomes insistent when the seller does not agree to ship without GSP, the buyer could potentially be reported for asking to proceed against the terms outlined on the listing. I really don't foresee this happening very often though, if at all.
Similarly, a seller wouldn't find themselves in violation if they agreed to cancel a transaction because the buyer finds the GSP charges too high. Again though this would have to happen by mutual agreement to avoid conflicts. With that said, the chances of reaching that point are thin since the buyer would have had 2 prior chances to decide the GSP charges were too high before engaging in the transaction.
Thank you Raphael.
The question is more about BOTH the buyer and seller agreeing not to use GSP and ship by a direct mean (USPS for example).
"my seller called Ebay and they said it was against policy to sidestep Pitney once the sale has been completed. "
Did the seller misunderstand or did the eBay employee get it wrong?
I collect Swarovski. When I go to search there are thousands of items that are not REAL Swarovski. As it is a brand name is there anyway to have a true/real Swarovski category? Also, many pieces of jewelry under figurine sub-category.
Hi kayjay_treasures,
We aim to only have authentic items on the site, and trust that sellers are listing accordingly. We encourage buyers to report listings which may violate this policy so we can tidy things up a bit & hopefully that'll leave room for the real stuff like yours, so feel free to reach out & tell us which you think should be reviewed.
Question about duplicate listings.
Let’s say I have 2 accounts – one has a store, one does not.
If I put my store on vacation (i.e: make all listings unavailable),
can I list these same items in my other account? Or would they count as duplicates?
(I would like to do this to take advantage of the free listing offer ---the non-store account was invited, the store account was not)
Hi ottokitty,
The restriction also applies when using different User IDs. Here's a link to the policy for future reference just in case.
There are a few other promotions coming up, so hopefully you'll be able to take advantage of those.
-- Edited by kalvin@ebay.com at Apr 17, 2013 1:38 PM EDT
When I read PJ's question it got my attention and so I watched for the response.
I'm sorry but I don't understand. I always thought the limit for protection with no signature was $325.
Could you be specific about Seller Protection for Canadians listing on .com from eBay?
It sounds like you're saying that there is none.
Did I read that correctly? Americans have $750 and Canadians have $0?
Hello i*m-still-here,
The distinction is according to the site which the item was purchased from, regardless of which site the item was listed on. Items bought on eBay.com fall under the eBay Buyer Protection rules ($750) and items bought on eBay.ca fall under the PayPal Purchase Protection rules ($325, although you may want to check the PayPal site for more details).
