w~~_7.JPG "pjcdn2005"){kind=avatar}
Z1Q!(U~$(KGrHgoH-DsEjlLl0BVjBJ1!noeUKw~~_7.JPG?set_id=81 "heidilynn0_3"){kind=avatar}
Hello Canadian eBayers!
Welcome to the April 24th edition of the Weekly Board Hour. Joining me today are Rodney (Country Co-Manager and Director of Product Management), and Bryan.ca (Country Product Manager). Post your questions or comments, we'll start answering imminently.
Raphael
Country Product Manager
Hello all, I have a question concerning the new policy of leaving an item (presumably only fixed price items) as "live" and available listings until a buyer has actually paid. In other words, Buyer #1 commits to buy, I gladly give her 5 days to pay, but Buyer #2 snaps the item up in the meantime by paying immediately. I am very, very concerned about this policy, almost more than any other change eBay has come up with.
My question is: will eBay be doing anything to inform buyers that this policy is in effect, i.e. by way of some sort of warning that if they don't pay immediately, they risk losing their purchase? I believe this warning must come from eBay, not sellers.
Thanks!
P.S. I was apparently recently a "guinea pig" for this new policy, and was in complete shock to see a "sold" item still listed live. Luckily my buyer paid before anyone else came along!
Hello rose-dee,
Although the details are still being ironed out, it's pretty safe to say that there will be prominent messaging in place to advise buyers of the new flow. We'll outline those as we approach the launch date.
PS. May I have the item number in question please? Thanks!
Sorry, one more quick question: any advice on how a Cdn. seller can deal with the apparent disconnect between the eBay.com checkout/cart set up and eBay.ca's checkout when dealing with multiple purchases?
I like to offer reduced (or free) shipping on combined purchases, but this is often very difficult to do through normal invoicing with U.S. buyers, especially if they have used the "Cart".
Unfortunately, specifically due to this disconnect, there is no "sexy" way to achieve this if you're a Canadian seller. The answer includes detailed instructions in your item description and shipping discounts in your Selling Preferences.
Rodney did provide a detailed answer on this very topic a few weeks back. Hope this helps 🙂
I don't mean to monopolize this session, but until others arrive ... any update on the Tracked Packet problem?
The current status is, the problem is identified and the relevant teams are working together towards a fix. We're obviously hoping to see this resolved as soon as possible. Once the scope of work has been identified and we have an ETA for the fix, we'll start working at reimbursing the impacted users.
Hi Raphael - the item # was 171000548919.
It sold for $200 within just a few days of listing, and was getting a lot of attention (hits/watchers, etc.) which is why I was so worried that it remained "live" after the sale. If I recall, the buyer paid 2 or 3 days later, but I was biting my nails...:|
Thanks for the reply on this. I was hoping eBay would make it crystal clear to buyers so that we sellers wouldn't end up with egg on our faces (or worse).
This is a new buying flow, it's necessary that it be made crystal clear to buyers.
Let me have a look at the item and I'll get back to you.
Not sure if this has been mentioned previously.
I think a lot of us are concerned about claims being submitted & escalated after the forty five day limit.
I'm sure a minority could really abuse this policy.
Hello bb_cool_stuff
The only way a buyer can open a case after the 45 days mark has passed is via Customer Support. Hence, any behavior that would constitute abuse should be noticed and prevented by the Support agent reviewing the case.
