Are tracking numbers provided for all shipments in Canada and the U.S.?

[mpit7628]

Hello everyone.  I haven't been on here for a while.  It took a while for me to do something rather silly that I could use some advice or info on.  Back in mid July I was watching a western saddle and considering bidding on it.  It wasn't until the last day of the listing when I was out and about that I decided to bid on it and would do so  once I got home.  I was stuck in traffic on the way back and missed the end of the auction but it didn't sell.  After a few days I contacted the seller to see if they might be listing the saddle again and suggested that if I was interested in buying it they could just send an invoice through Pay Pal and i could pay that way.  I thought if they're was a problem at least I would be protected by Pay Pal.                                                                                                                

           Three weeks went by and no saddle and so I messaged them to see if the saddle was shipped and also by which carrier.  They responded in saying they hadn't shipped the saddle because they didn't have my shipping address.  They might have contacted me through eBay messaging since we had exchanged messages before but they didn't for some reason.   May be they didn't think of it.  During this time when I thought the saddle had been shipped I was wondering if I should be receiving some sort of confirmation of shipment but I received nothing.  A few days later I messaged them again and they said they would ship it the next day.  At this stage of the game I'm getting a bit nervous and so after a couple of days I messaged again and asked if it was shipped and if they could provide me with a tracking number.   They messaged back a few days later just a date and time of shipping and that it was shipped with U.S.P.S.  just the day before.   I got back to them again about the tracking number and haven't heard back.  I know I have messaged them a few times but they way they have dealt with this transaction from their side leaves me somewhat  suspicious about the situation.Should i not receive some kind of email of confirmation of shipment from someone.?  This has been going on for over a month now and I am considering contacting Pay Pay.  I'm not sure if they can help but we will see.  Thank you for any advice you can provide.

[femmefan1946]

Horse tack is for some reason a high fraud area.

However.

We use PP for all of our online selling including our own website and our public auction.

When you sent your Paypal payment to the seller, she got your email  and postal address just as she would with an eBay sale.

Check that the PP payment went to the correct email address. And of course that it has been accepted.

If it has, the seller has no excuse for not shipping on cleared payment.

Tell her that politely. You can even play Ms. Nice Guy and give her your shipping address. Make sure it matches your PP address.

Ask her, politely, to send you the date of shipping and service used along with the tracking number* as soon as she has the parcel on its way. (on rereading you have done this. oops.)

If she doesn't have that done by Tuesday, the PP Resolution Centre is hidden under Tools on your account page.

The first suggestion is to contact the seller, which of course you have already done, so move on to the Claim.

If the seller cannot prove DELIVERY, not shipping, delivery, your payment will be refunded.

And of course, you have up to 180 days from payment to do this. But move now. Saddles are expensive!

*Which protects the seller of course, but puts her on notice that you did not just fall off the turnip truck.