Buyer Complaint Paypal!

[woztiques]

I have a situation and do not know how to resolve it maybe someone can give me advice
Here is the situation:
I had a customer buy a brooch from me and she paid for it by paypal on October 31st.I sent the brooch out and the postal serivce sent it back to me stating the address label had been damaged and it was undeliverable.So i emailed her and told her what happened and sent it out the next day expresspost.. im in Canada and shes in the US.heres the problem, For some reason she claims she never got my email and she filed a complaint with Paypal.. they sided with her even though i gave them the information needed such as the tracking # and the company used.. i appealed it and they still denied me.. so now the brooch is on the way to her and she got her money back from Paypal.. i have nothing~!Has anyone ever had this trouble with paypal?How is a Canadian seller to use paypal if the out of country customers are going to pull this?Any input?

[maggiequeen]

Try to trace it at the USPS site. I haven't ship with Xpresspost for a while, but with Expedited parcel, the no. is traceable on http://www.usps.com And it shows that it was delivered to what city & zip code. That should means it's delivered to the correct address.
With Xpresspost, I believe the first & last 2 letters is different than your receipt. You can check with Canadapost for the exact tracking no. labeled on the package, it might be traceable on the USPS site as well. But no scans will be done on the USPS site until it's succesfully delivered.