I have a buyer who says he did not receive the correct shipment. I am not going to show the auction number here to protect their identity, but they won an auction same as 330222867127 store item and they claim they got 220210457757 instead.
These items are very similar, in fact I used same image in both listings. However, they are distinguishable since 220210457757 has a quarter inch shorter leads than 330222867127.
In the past we had several claims on missing lines and we suspected some were not real, so we started taking the photo of an order including packing slip and always place it on the file together with an order. The items on our photo are positively the correct ones 330222867127 and not 220210457757. There is always only 1-2 orders on the table when the photo is taken and before they get sealed into bubble or cardboard mailer plus that day we did not ship any 220210457757 (I thought they might got switched).
I would really like to give this buyer benefit of the doubt but it seems that from auction picture he might got idea these items are not distinguishable and he is exercising how far can he get. There is still 1/million chance the items were wrong from the supplier (but I just randomly checked a few in the bin where these came from and they are fine).
From the past I learned that confronting the buyer does not lead to mutual agreement, so I am just going to reship this and very likely blacklist the buyer. However, if any of you experienced something similar, perhaps can provide some subtle way to handle the problem to discourage the buyer to do this again or perhaps advice their friends to do that.
