Buyer won item, paid, we mutually agree to cancel. What is the easiest way to do this?

[muscoviteman]

I had not yet shipped. Do I refund then request a cancel or the other way around to avoid a defect. This is on my seller account not this one.

[pierrelebel]

The process of cancelling a transaction already paid is outlined here:

http://pages.ebay.ca/help/sell/cancel-transaction-process.html

To cancel a transaction

1. Go to My eBay > Sold and locate the item.

2. In the More actions drop-down menu, select Cancel this order.

3. Choose a reason for the cancellation and follow the on-screen instructions.

We let the buyer know that you've canceled the transaction. If the buyer has already paid for the item, refund the buyer.

[muscoviteman]

Thanks Pierre

[sunshynecraftsbeads]

You will get a defect count regardless.

[decal-fx]

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@sunshynecraftsbeads wrote:

You will get a defect count regardless.

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Not true, you will receive no defect, so long as you select the correct reason "The buyer asked to cancel the order or there's an issue with the buyers address"

[sunshynecraftsbeads]

You may want to double check this with ebay. I cancelled 4 last month with the correct reasons. All with the reasons listed by ebay only to have 4 defects last month for cancelled transactions? This may need to be addressed. There are several write ups about this on the message boards. Search defects