Can a complaint be made about a seller after the expiry date?

A seller shipped an item that was not as listed, but the shipping took 2 months. When I received the item, it was not the item pictured in the original ad (not the item I purchased). The seller stalled with a series of emails promising resolution. I gave the seller every opportunity to make good on his sale. I offered to return the items (wireless cards) if he would pay shipping, and I was very patient while I hoped he would resolve our differences. He promised to ship new cards, then weeks later said he did not have the ones pictured in the ad. He promised to refund, then withdrew his offer.  It became clear that his intention was to stall to prevent me from giving negative feedback. Can anything be done? Thank you.

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Can a complaint be made about a seller after the expiry date?

No, no, and yes/maybe.

 

but the shipping took 2 months.

Was shipping delayed or was delivery delayed? Although sellers are required to ship within 7 days or lose their Seller Protection, if you only pay for Surface shipping you are deemed to have agreed to that slow service. The seller is responsible for the slow delivery but is not able to control his sub-contractor (the postal system).

I received the item, it was not the item

You had only 45 days to open a Dispute for non-delivery.  EBay and Paypal will not extend their deadlines further than that. If you had opened the Dispute and the item had arrived within the next 20 days, the Dispute could have been changed to Not As Described.

 

It is your responsibility to decide if you are willing to wait for up to three months (Surface shipping can be very very slow. This is why I tell people it is too expensive to bother with. Time is money and money is time.) It is your responsibility to notify eBay and/or Paypal about any problem.

If you decide the seller is reliable, which you did ( I gave the seller every opportunity to make good on his sale.) eBay allows you, as an adult, to make that decision.

I offered to return the items (wireless cards) if he would pay shipping,

The Standard Practice is that the buyer pays for return shipping, although the seller may agree to send a shipping label or refund the shipping cost when she gets the returned item.

As you may have learned, tracked shipping to China starts around $40. Most overseas sellers are either shocked by this or count on it to reduce the number of returns they get. 

 It became clear that his intention was to stall to prevent me from giving negative feedback.

Quite possibly, but if the item had been in transit for 'two months' the 60 day window for feedback had already passed when you received the product.

 

Can anything be done?

If either you or the seller has left any feedback, you can add a Response to it, indefinitely.

Although the Response does not affect his FB rating, it stands out on a page and is more likely to be seen by a browsing customer.

Like the most effective FB, the most effective Responses are calm and factual.

 

Meanwhile, credit cards have longer deadlines than Paypal, which is just a mediator for payment. Go to the 1-800 customer service number on your card and ask the operator about a chargeback. Have all your paperwork- dates, transaction numbers, payments, currency- handy for him to process your refund.

You may still be asked to return the unwanted product at your own expense.

Some cards will accept Proof of Shipping. Others want Proof of Delivery. Still others don't care.

If you paid from your bank account, this will not work. The money cannot be recouped.

 

In future, do not buy anything that you cannot afford to return if it is not acceptable. Act promptly to protect your money. Remember that if it sounds too good to be true, it probably is.

And if you paid from a bank account, add a credit card to your PP account and always pay from there.

 

 

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