Canada Post Service

[gifts_of_elegance]

On November 28th, I mailed 38 packages from the main post office in Sarnia. Most of them were Small Packet Air, few Light Packet. After a while, complaints started pouring in about items not received. After a half dozen complaints, all pointing to November 29th shipment, I started tracking the packages with tracking numbers. Ten days after receipt at the post office, none of them showed any movement. I phoned Canada Post, got all kinds of excuses. I put in claims for whatever I could. Eventually some of the packages were delivered but not all. Here is an example:

2010/12/16 22:22 LONDON Item processed at postal facility
07:06 SARNIA Canada Post processing error; item re-routed. Possible delay
2010/12/08 13:14 STONEY CREEK The item being returned to the sender went out for delivery.
AM STONEY CREEK Item being returned to sender. Incomplete address.
2010/12/07 14:30 STONEY CREEK Item on hold at postal facility to verify address of recipient
08:08 STONEY CREEK Item out for delivery
2010/11/29 16:31 SARNIA Item accepted at the Post Office

Summary: Mailed November 29th to Hamilton, never got there until Dec.7th, was returned for "incomplete address", on 8th, received in Sarnia on the 16th, and returned to Hamilton on the 16th due to processing error, item still in Twilight Zone, no update last four days.

HELP! Where can I phone or write to file a complaint??? Canada Post keeps giving me lame excusses and the brush off.

Reality is this: I am receiving so many 1 star ratings for slow shipping now that I can kiss good-bye any hope of being a Top Seller for atleast a year.

[femmefan1946]

My items are small and inexpensive. At the moment it is running between 2 and 21 days for feedback from US customers .

A Russian customer left feedback after 20 days and a Singapore buyer after 13 days.

None of these were Delivery Confirmed items. The overseas were Air Mail, but for the USA I use Surface shipping.

As mentioned, this is for feedback, not delivery, so the 21 days may be partly a delay on the part of the customer, or not.

[recped]

Are there more extreme customs delays to the U.S. this year?

Of course, they can't sort anything because of all that smoke in the air!

www.google.com/search?q=cuban+cigars+seized+by+customs

[coxengines]

Unfortunately, there is no small packet for Canada, only Parcel when it's over 2 cm thickness.

Our shipments are either "light packet" with 100gr. (2.50 USA / $5 International) or "small packet" ($5 USA / $9 International). A bargain as far as I am concerned.

Bernie

[pjcdn2005]

Are there more extreme customs delays to the U.S. this year?

Of course, they can't sort anything because of all that smoke in the air!

www.google.com/search?q=cuban+cigars+seized+by+customs

lol
There's no point in wasting them!