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Well, I read through yesterdays session as I had forgotten about it.
Quite the little game of dodge ball, non-answer, deflect, obfuscation Raphael plays.
At the end of the day, Raphael wants us to phone eBay about every defect and argue the point with them. That is not helpful. So, every problem that eBay deliberately creates, we are to phone and argue?
Here is a thought. Do not create the problem,.
In an hour long session, Raphael posted four (4) times. Sounds a lot like lip service to me.
Cumos asked very good questions and received very poor answers.
Quite the little game of dodge ball, non-answer, deflect, obfuscation Raphael plays.
At the end of the day, Raphael wants us to phone eBay about every defect and argue the point with them. That is not helpful. So, every problem that eBay deliberately creates, we are to phone and argue?
Here is a thought. Do not create the problem,.
In an hour long session, Raphael posted four (4) times. Sounds a lot like lip service to me.
Cumos asked very good questions and received very poor answers.
Cumos, that is all well and good, except, why are we being forced to jump through "should, shouldn't, dunno, when you call dispute resolution" without clear policies?
eBay is quick to slap and suspend with their policies, then, ask what they are and the answer is Raphael's game of dodge and non-answer.
I get it, minimize any wrong doing, but, they will not tell me what that is. Ask and I get a stack of flap-jack answers "flip flip flip flip" just like you got yesterday.
Hopefully they are sitting back, behind the curtain, pulling their levers w/o telling us what is happening and they will fix some of this.
How much effect will any of this have on me? Probably none except that the defects will be clearer and more frustrating.
eBay is quick to slap and suspend with their policies, then, ask what they are and the answer is Raphael's game of dodge and non-answer.
I get it, minimize any wrong doing, but, they will not tell me what that is. Ask and I get a stack of flap-jack answers "flip flip flip flip" just like you got yesterday.
Hopefully they are sitting back, behind the curtain, pulling their levers w/o telling us what is happening and they will fix some of this.
How much effect will any of this have on me? Probably none except that the defects will be clearer and more frustrating.
I looked at my dashboard, I am well above standard. I am well below the 5%. Even being below standard means very little. I was theer a couple years ago. I would get two emails a month.
One stated that I was improving, doing well, and keep up the good work.
The second was that I was below standard and that I should try to improve, try to do well, and try to do good work.
I would get these, every month, a couple days apart.
Any conversation, with eBay, about anything, was a litany of "You don't know so we won't tell you." Any attempt at following their policies was met with a decision in direct opposition to their written policies followed by "Well, you shoulda known to do different".
I should do the opposite of policy, based on what you won't tell me?
What difference does having a defect % mean? eBay wants everyone to have one. I will never do business with someone who is "perfect" because perfect cannot exist.
I have a lot more than four. What you are not seeing, and is none of your business, is how many sales I have had and what the defects are. You are also not seeing all the ones that have dropped off in the last month. You are not seeing how my % is trending.
One stated that I was improving, doing well, and keep up the good work.
The second was that I was below standard and that I should try to improve, try to do well, and try to do good work.
I would get these, every month, a couple days apart.
Any conversation, with eBay, about anything, was a litany of "You don't know so we won't tell you." Any attempt at following their policies was met with a decision in direct opposition to their written policies followed by "Well, you shoulda known to do different".
I should do the opposite of policy, based on what you won't tell me?
What difference does having a defect % mean? eBay wants everyone to have one. I will never do business with someone who is "perfect" because perfect cannot exist.
I have a lot more than four. What you are not seeing, and is none of your business, is how many sales I have had and what the defects are. You are also not seeing all the ones that have dropped off in the last month. You are not seeing how my % is trending.
This is where I disagree. It will NOT adversely affect sellers. They have moved the bar so that instead of a few defects, in one area causing a problem, they have given us a pool to work with. They have also removed some defects.
The cumulative pool is far larger than a localized grouping in, say, DSR.
What they are providing, is greater clarity of what is being counted. Before, no-one could tell. Perhaps, ignorance is bliss. Now, they are allowing all the micro-managers to stay up nights analyzing every tiny detail.
I am not going to do that.
I am above standard and will stay there. I will never have TRS, so, I do not care.
As Cumos alludes to, if you continue to hold yourself to high selling standards, none of this means anything and you have nothing to be concerned with.
If you choose to micro-manage, well, this is the programme for you! There is plenty of detail to work with. You get to micro-analyse so much!
What does all of this "detail" mean to me, end of the day, close the door, go have a beer? Nothing.
Tell ya what Isis, you worry for me because I am not going to do that.
The cumulative pool is far larger than a localized grouping in, say, DSR.
What they are providing, is greater clarity of what is being counted. Before, no-one could tell. Perhaps, ignorance is bliss. Now, they are allowing all the micro-managers to stay up nights analyzing every tiny detail.
I am not going to do that.
I am above standard and will stay there. I will never have TRS, so, I do not care.
As Cumos alludes to, if you continue to hold yourself to high selling standards, none of this means anything and you have nothing to be concerned with.
If you choose to micro-manage, well, this is the programme for you! There is plenty of detail to work with. You get to micro-analyse so much!
What does all of this "detail" mean to me, end of the day, close the door, go have a beer? Nothing.
Tell ya what Isis, you worry for me because I am not going to do that.
I am missing a post? Something I said? I responded to post #192 in a friendly sort of spirit of discussion. Looks like I must have said something wrong. No idea what it was. sigh
@isis1313 wrote:Mr E...LOL...should my ears be burning...LOL
Well, from the point of view that I referred to what you said, and mentioned yer delicate name, yes.
From the point of view that I was derogatory, absolutely not. Just a give and take in the spirit of discussion.
I am the poster boy for slapped and suspended.
@westernstargifts wrote:
@isis1313 wrote:Western,
not true, it depends on how someone searches for an item, if it's by more recent listings, yours will show up first if you are the latest,
if it's by shipping lowest , or highest then that will depend on your price and shipping for each area. If it's by distance and you are nearest you will be on top. Personally I always search by newly listed only because my store defaults to that so I can see what I have currently listed.
True, but not all buyers know that they can select another search besides Best Match. If they do use Best Match then defects will definitely affect whether or not your listings will be shown to the buyers. Raphael said it himself in post #19 on last week's weekly board hour.
You don't actually believe that drivel? Look how Raphael answered the question!
I have no doubt that a Seller's "defect rate" is on the list of factors used in the Best Match algorithm. Right there on the list with the other 287 things eBay has suggested might, maybe, under certain condition, possibly be of some importance to the ranking........
I wonder it it comes before or after.
Number of views
Number of Watchers
Price
Free Shipping
Location
Previous Sales History
Handling Time
Keywords Used
Item Specifics Used
Return Policy
Shipping Service Offered
Note that none of the above are directly related to Seller Performance ratings, they are all based on WHAT IS MORE LIKELY TO SELL and buyers are not even privy to defect rates so they have essentially no influence on buying decisions.
If all things are equal between two similar items the Seller with fewer defects may be a few lines higher up on the page but that's about it.
"with the other 287 things"
Horkin' snorkin' laughter! Along with, maybe buyers took the day off.
My focus is: keywords, pictures, pricing.
eBay is as consistent as the shifting sands of Shilo. Expect the unexpected.
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