Did you know that Canada Post claims for Ground is post-75 days?

[itrecovery]

I was under impression that claims for lost packages are 30 dasy after mailing, but I was told taht for ground parcels it is 75 days.

I don't see any customer would be patient that long... Gotta eat it.

[recped]

Gotta eat it.

Temporarily!

Would you really expect a buyer to wait this long (plus the time required to settle the claim).

This is for International surface isn't it?

[cottonwoodindustries]

It has to be over 30 days because it takes 4 - 6 weeks for international deliveries. I always tell my international customers that it takes a minimum of 6-8 weeks, except for Italy or South America which can takes up to 3 months to get there. It has nothing to do with Canada Post but what happens when it hits their borders. Talk to your customers and keep them informed, they will understand. Most of my sales are off shore and I have never had to eat anything. By the way, because of the long delivery time by surface, I have slowly changed my shipping to small package AIR only. Hope that helps, patience goes a long way! 🙂

[ecbluestar]

I have slowly changed my shipping to small package AIR only

Only problem with that is; no tracking option.

[cottonwoodindustries]

There is tracking with Xpresspost ONLY, for international shipments and many countries do not get Xpresspost. I have shipped over 500 packages without any incidents of lost. All packages are insured except for light small packets. Insurance is more important to me than tracking for international sales. Because I know to is covered if it gets lost. Canada post is great for paying any claims.

[magisterrex]

It's astounding, especially considering they have no way to track those small packet parcels. 75 days? Who are they kidding?

[dipmicro]

I used surface Small Packet once or twice and it actually did take 2 months to get delivered. UK customer got the option surface/air with proper warning. He selected surface and after a month he started bugging me where the parcel was. C'mon!!! I stopped offering surface completely, it's just not worth the hassle. The claim for Air is after 45 days plus they can take another 45 days to investigate.

I had two packets lost so far. Nobody would wait 90 days, so I reshipped after 3-4 weeks and filed claim after 45 days. I never learned if the customers received first shipment and don't care as long as I got the insurance plus shipping cost back from CanadaPost. As "centralmetalcorp" said on these forums before ... when they loose the package, it's like a 2-in-1 sales 🙂

[itrecovery]

My story took really bizzare turn. Some buyers are really out of this world. Check it out.

After I figured out I can file Small Packet complain after 75 days, I just refunded my buyer in full and asked him to cooperate later in May.

To my astinishment I have got NF: "Do not deal with this people, it took over month to get item".

So, he got his money back, he took delivery AND he left negative. Some peope are so hard to please!

I'm just sitting and laughing. This beats anything I have seen since my 2001 registration.

Luckily, this is still old e-bay rules, so seller allowed (*gasp*) leave negative. Oh-la-la...

[dipmicro]

itrecovery, there are buyers like that. Lucky you that you had 2800 sales before you met the first one. I was unprepared and my first scammer for $3.75 item got me off my cool. eBay did not help in extortion case so I filed a $1,500 small claim for slander damages under Ontario regulations. Buyer laughed first, then he requested unexplained $3,000 damages to himself. Judge fined him for not attending the settlement and wasting everybody's time. Then he hired local lawyer (he is off province) and they asked me to drop the charges. Apparently he does not want his $3,000 damages now. His total is -$100 fine minus lawyer's fee (say $300-$500).

$3.75 item and offensive communication is all it takes ...

Costed me $75 for filing plus $19 for Xpresspost, both of which I practically got back from $100 fine judge awarded me for him not attending.

If you are p***ed, there is things you can do. However, if your time is precious, don't do it. I would not do this again.

[itrecovery]

I know, I know. I filled a few Police reports in US over years. To my surprise Police pays attention and I got money back quickly on a few accasions. All you need to find local police office contact information trough Google.

[cgcgraded]

Hey dipmicro maybe you would like to respond on this thread. It sound like its about your litigation.

http://forums.ebay.ca/thread.jspa?threadID=600029095&start=0

[dipmicro]

Buck,

yes, that's the defendant. He threatened by the neg and I told him I do not like getting blackmailed and I would follow up in the Small Claims. He challenged me to do that. The claimed damages were not on $3 item but revenue lost due to slander and my time estimated to be spent on case.

Despite to what someone on that thread says, I rarely "blow a hot air". Before this I only started 2 "lawsuits" to my landlord, one was a class action that I organized for tenants of my building for illegal rent increase (it was settled to our advantage) and second was for damaged items in the storage area due to flood caused by landlord negligence as the pipes were fixed with duct-tape in that building. I politely asked the landlord to pay for the items and they laughed at me, so I filed and got the money.

This case to eBay buyer was my first and hopefully the last. At the time it was my first neg and I valued eBay feedback more than it's worth and I already told him I'd go to Small Claim and he challenged me to do that. If I did not file then I would be just a barking dog and that I am not.

The guy might not be a bad person afterall, but he tried to get away with something on eBay misusing the feedback system. eBay reviewed the communication and acknowledged my point but refused to remove the feedback without mutual agreement and refused to clasify it as extortion without the use of the word "negative" (he wrote I will leave the feedback accordingly). Buyer's lawyer asked me to drop the charges and I had no problem with that considering two conditions - no further slander, no counter-suit - which the lawyer quite happily agreed to.

But this has costed me few hours of research and filing the paperwork and the satisfaction from teaching a twerp a lesson does not justify that time. From then I will be extremely carefull telling people I would follow up in court as then I would have to actually do it.

Thinking back now it would have been much much easier just to refund his money when he threatened to leave a neg and blacklist him or just not worry about the feedback anymore and blacklist him. Now I don't care too much as the eBay feedback is quite worthless and I am hoping not to get involved in any lawsuits anytime soon.

[numero_1]

italy and south america are horrible i agree.
i had to waited +2months to start a claim which takes potentially another 2 months to resolve
barelly worth the fightback i know
and this was sent via air (forget ground, won't even bother with that)

it's not really CP faults, other postal services are just way too slow, under staffed and under paid. customs also do not help, they check everything and want to make more $$

best thing is send a few items together via xpress (if possible) if not warn user in advance your pck will take between 3-6 weeks, do you mind waiting ?

[sunnyvoip]

Yes. For Surface small packet USA, you have to wait 75 days to do the claim. The only buyer so far who wait so long is because he has to (he passed 45 days and no option but wait for me to do the "lost parcel" claim)