eBay

brandeentertainment · ‎03-30-2014

K this is not a competitor thing as i am way to small to worry about a seller this big but honestly if you do no have or ship the wrong item 600 time in 6 months I think it is Very fair and reasonable to expect ebay to lower the sellers allowable limits to prevent Items being listed with nothing in stock ..

301129478968

just if anyone want to check it out .. Yes know with the Volume the negs only add up to 1% but that is not my point ... Read the negs ..

To me That Screams they should have a limit so they can keep track of inventory etc.. I mean every companies has it's issue but to me this is one company that ebay should be applying limits to regardless of the ton of money ebay is making of them ..

dutchman48 · ‎03-30-2014

3 guesses, first 2 don't count. Hint, answer starts with a N

femmefan1946 · ‎03-30-2014

Six hundred unhappy buyers who may never use eBay again-- or who may decide to patronize smaller more organized sellers, even if they do live in backwoods Ontario?

That's the thing brandee- it still is only 1%. A pretty low margin of error when shipping that many with minimum wage, bored employees.

femmefan1946 · ‎03-30-2014

Hmm -- actually with the neutrals over 1000 unhappy customers out of over 71,000.

They do seem to refund most customers, the ones that are most unhappy don't seem to know that is a possibility. (I know this because of my amazing pyschic powers, eh?)

Also many are commenting on speed of delivery, which is the shipper not the seller, and on incorrect addresses, which should mean an incorrect address was recorded by the buyer in PP .

rose-dee · ‎03-31-2014

Well, I feel as you do, 'brande',it's easier for really big sellers to hide sloppy business practices in large volumes.

Yes, it's only 1,000 neg/neutral out of 71,000, but you'd still think that having similar complaints recurring again and again might merit a bit of attention and remediation on the part of the owner or manager. It doesn't look like the proportion is improving much over time.

Does that mean big sellers on eBay need to be held to a higher level of accountability and responsibility toward eBay's buyers? I don't know -- how could that be made workable as a policy? If the threshold were, say, 50,000 transactions, who would ever want to bother going past that point only to have their lives made more difficult? On the other hand, those big sellers are the ones most likely to attract (and scare away) buyers from eBay with a bad experience.

dipmicro · ‎03-31-2014

Even with computerized tracking of inventory and multiple sales channels one can easily oversell.

I remember when ToysRUs started on Ebay, they were chronically out of stock and their FB went literally to 50%. ToysRUs is not going to reserve stock for Ebay, they advertise what they have and if it's sold, they update Ebay in reasonable time. Unlike small guys like us, these corporate accounts are recruited, commoners like us are "allowed" to be here if we are nice and obedient.

Large companies are easy to deal with by Ebay, they are disciplined, organized, solve their own problems internally, have policies and procedures, respond promptly. I am not saying many of small sellers don't qualify, but they may be too small to care, and many small ones do have issues so we are profiled as "small, potentially disorganized, unprofessional and problematic". Most of Ebay policies are made for small companies who don't have policies, because Ebay already audited large ones when they recruited them and they believe their internal policies are sufficient.

IMO 1% of unhappy customers for a volume operation on Ebay is not bad at all considering how entitled many Ebay buyers feel - how many times did you get unfair customer treatment because they felt empowered by Buyer Protection and Feedback System and believed you owed them something above and beyond?

rose-dee · ‎03-31-2014

@dipmicro wrote:
Unlike small guys like us, these corporate accounts are recruited, commoners like us are "allowed" to be here if we are nice and obedient.

You make some excellent points in your post, all of which I agree with, especially the one above.