Faulty item .

[gar1248]

     What do you do when you receive a faulty item from Australia and they will take a look at it if I ship it back on my dime.

     Shipping would be more than what I initially paid for item in first place. 

[xeposter]

You will have to open an item not as described case through the Resolution Center: http://ocsnext.ebay.ca/ocs/ip?segmentId=19999&query=Starting+a+return&topicId=1217&contextid=62004f8.... Select your item and it will lead you from there.

Alex

[reallynicestamps]

This is always a problem with buying from overseas*, especially inexpensive items.

Ask if photographs of the problem would be acceptable. These can be attached to eBay Messages now.

You have three choices:

• Open an eBay dispute.

        EBay will instruct the seller to send you a return shipping label, which is impossible**. When they do not, it is possible that eBay wll find in your favour and force a refund, without requiring the return.

• Open a Paypal dispute

       Paypal will instruct you to return the item to the seller with Confirmation of Delivery. When the item shows as delivered, PP will force a refund. You will not get your return shipping cost back.

• Leave appropriate feedback and write off your financial loss.

       When ordering from overseas, the true cost should also include the possibility of a dispute.  The most effective FB is calm and factual. "Not as described, didn't work. Return postage more than cost of item."

*BTW-- a lot of those 'Australian' sellers are actually in China and ship from there. Again, especially inexpensive mass manufactured items.

** EBay does not understand that Return Shipping Labels cannot be used unless both are in the same country. He is in Australia and you are in Canada. Impossible.