Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-03-2006 11:03 PM
Would like to know what others are doing to raise their feedback percentage and what is working vs what is not working.
I am considering calling past customers to follow-up in person which will hopefully result in them leaving feedback.
The FEEDBACK REMINDER email only works about 10% of the time.
Thanks for your input.
TIM @ FTL
Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-03-2006 11:28 PM
If I was the buyer, anbd got a "feedback reminder" from a seller who hadn't left it already,...not a chance they'd be receiving a positive from me.
Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-04-2006 02:18 AM
The only times I've called a buyer is when there was a problem, misunderstanding or an issue that I felt would be better suited to verbal communication rather than an email. Hearing someone's tone of voice is much better than a sometimes misinterpreted email. I find people don't always have a good grasp of the english language and sometimes take things in ways other than which they were intended.
I think you'll find you won't like the response you get to a phone call inquiring about their purchase satisfaction along with a feedback reminder. But go ahead and try it and let us know how it goes.

Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-04-2006 02:44 AM
Where's the problem?
Call a buyer to beg for feedback? You've got to be kidding!

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-04-2006 11:54 AM
Feedback is OPTIONAL. Yes, it serves a useful purpose to a certain extent but it certainly isn't mandatory. The only time feedback is important is perhaps when you are new to E-bay and are trying to build up your credibility or if you are a poor seller (or buyer) and others wish to leave negative for the benifit of future business partners.
There comes a point where the numbers don't mean much anymore.
Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2006 11:43 PM
Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-07-2006 10:02 AM
Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-07-2006 03:43 PM
First of all RECPED, we do not call to beg for feedback as you put it - the purpose of us calling is to follow-up on their purchase.
Now we do not call all buyers, we focus on high ticket items like (Camcorders, Computer, Ipod's/MP3 Players, etc). We find alot of times, especially with MP3 players, the users do not follow proper installation procedures which causes the item not to functiona properly which leads the buyer with the impression that the item is defective.
95% of the people we call are shocked and amazed that we actually follow-up on a sale to inquire about their satisfaction - we get numerous emails and a few letters of appreciation too.
Another nice benefit we discovered is that most of the people we contact refer someone else to our eBay store because of the positive experience they have in dealing with us.
I can't think of one person who was upset or angry because we called them.
Anyhow, thanks again.
TIM @ FTL
Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-12-2006 11:32 PM
Feedback - How to get more buyers to leave feedback??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-13-2006 07:44 PM
