eBay

crallis · ‎01-19-2014

I just received a negative feedback by a seller with 10 feedback for a pair of glasses I sold him. He told me I did everything right and I quote "Thank-you for following up, Yes the glasses made it to me. They are as you described you represented and did everything correctly" unfortunately they did not fit. I contacted e-bay to have this removed and I was told that they would not remove it.......Why should I be punished as a seller when I have done nothing wrong, e-bay's feedback policies need to change......they SUCK!!!!!! Has this happened to anyone else out there??? I just do not understand how e-bay does not have the ability to remove feedback that is clearly unjustified.

femmefan1946 · ‎01-20-2014

You obviously do not have to deal with Canada Post.

Yup, thousands of seller on eBaydotCA and millions of sales over more than a decade, and not one of those shipments went by Canada Post.....

....

...........

(Moderator: I removed my sarcastic and rude comments just to save you time.)

For heaven's sake, get a tape measure and a scale. Measure and weigh your items with appropriate packaging before listing it.

Use Calculated Shipping. Use metric measurements (anything else will be inaccurate).

Your customer will see the exact amount he will pay before he orders.

Give measurements in the description. For eyeglasses, the width at the arms would be useful.

And use your unhappy customer as a learning experience.

You were wrong and you have to deal with the aftermath.

pocketins · ‎06-18-2014

I received negative feedback from a buyer in Germany to who I shipped ground mail which takes 6 weeks. The buyer opened an item not received case after 2 weeks. The case was all in German but I responded in English saying that surface mail (which is what he paid for) would take 6 weeks. I also call eBay to say that I am concerned that with the language barrier, the buyer does not understand my response. They say they need to transfer me to eBay Germany who answers the phone but the rep does not speak English and hangs up on me. 2 more weeks go buy, now he leaves a negative feedback comment in German. Then he receives the item, closes the case. I call eBay to ask for the neg to be removed. They say they agree and will remove it. After 1 week, it is still not removed. I call eBay again, they do a whole new evaluation and say said they will remove it. Another week goes by, neg still not removed. Another week, still not removed. I call eBay, they do another evaluation from scratch, then they now tell me the buyer has to PHONE THEM to have it removed. They will not remove it based on an eBay message. Any suggestions folks??

rose-dee · ‎06-18-2014

@pocketins wrote:

Any suggestions folks??

My primary suggestion would be not to permit buyers to determine which shipping service is used. Buyers will naturally pick the least expensive option every time, which does nothing to protect you or your seller status. A buyer may say he/she understands and accepts the lengthy delivery estimate (for surface shipping for example), but the reality is that most won't wait 6 weeks to get their item, likely fearing that their recourse to a Paypal/eBay case will be closed.

Yes, showing air shipping costs will deter a lot of international buyers, but what use are those transactions if they frequently end in cases and defects? If your items are relatively lightweight, you may be able to do what I do and "subsidize" your international buyers' shipping but specify only a quick, reliable service (e.g. Light Packet Air).

For heavier items, considering showing the actual shipping and let buyers decide -- if someone really wants an item, they will pay the shipping. Granted, it's a Catch-22 situation: fewer int'l sales or more potential defects -- it's a "lesser of two evils" decision. But if you keep offering surface shipping, under the new seller performance rules you may find those defects will add up very quickly.

My guess is that eBay may not have been able to properly assess the matter because they were dealing with two languages. I doubt they would remove the negative in such a situation anyway. Removal of a negative won't remove the defect for having a case opened (or the unresolved case against you) in any event, so the transaction will still be "defected". I'm afraid you may have to look at this as a learning experience and consider adjusting your offered shipping options and/or the countries to which you will ship.

By the way, the buyer's comments on the negative FB were polite and restrained compared to most I see from North American buyers. He simply said: "bis heute keine Artikel eingtroffen,nicht zu empfehlen" = "up to today no item(s) received, not recommended".

I assume Paypal will be refunding the buyer, if this hasn't already happened. You may want to ask the buyer to advise you once the item arrives so you can re-invoice -- from his FB comment he doesn't sound unreasonable.

pjcdn2005 · ‎06-19-2014

Was there tracking information that showed the item was received or do you know it arrived just because the buyer told you that it arrived? If there was online delivery confirmation ebay should remove the feedback based on the following ebay rules although you might have to explain the rules to a few different customer service reps as you have already figured out.

http://pages.ebay.com/help/policies/feedback-removal.html

When eBay may remove or adjust Feedback

Feedback or DSR related defects related solely to:
- Customs delays or customs fees.
- Item non-delivery, when shipment tracking shows the item was delivered. Signature confirmation is required for items over $750.
- Shipping time, when the item is Fast 'N Free and the item was delivered by the shipping carrier's estimated delivery date.
- An item's delivery time when a buyer provided an undeliverable address and the item was returned to the seller or held at the shipping facility.
- An item's delivery time, when a buyer paid for an item more than 3 days after a sale was completed. (If a buyer is allowed to combine shipping on multiple purchases more than 3 days after a sale, this type of Feedback won't be removed.)
Feedback or DSR related defects left when the seller won an eBay Money Back Guarantee or PayPal Purchase Protection case.

You can also ask the buyer to revise the feedback and then send them a feedback revision request. http://pages.ebay.com/help/feedback/questions/remove.html

It would be best if ebay removed the feedback as a buyer revised feedback still counts as a defect. You would still have a defect for the case being opened but you could try asking ebay to count the case as having closed in your favor since the item was received.

Anonymous · ‎06-21-2014

eBay doesn't care? Does the returns include earrings, panties?

Normally with common sense, we cannot return those items to any stores at any times unless they are still sealed like panties in packages unopened.

I suspect that eBay thinks they are above the laws and above everything, that is the whole problem with eBay nowadays and it is their intention to make our lives hell.

Anonymous · ‎06-21-2014

I have similar experiences last year when eBay "promised" to remove the negative feedback but never did and I called them 3 times, each time promised 3 times but never did. I felt that "promise" means "promise", period. Anyone at eBay reading it, it is high time you "educate" them to keep promises at any time regardless of what!

I have left a negative feedback to one of sellers, it was for a very good reason, I bought a magazine, brand new, 5 days old on the newsstand which I was unable to pick up in my local home and I made a note on the PayPal invoice asking him to please to ensure that it will not be bend or folded during the mail transit, like putting it between 2 or more sturdy cardboard inserts to protect and with the hefty shipping costs, he can afford to do that as he is making a profit from shipping costs which I see the actual postage, I paid 3 times than the actual postage.

I even contacted him through the eBay email system asking those same message. Well it came folded and now the magazine has heavy foldlines throughout all pages from front to back. I contacted the seller as to why didn't he pack it well as I requested seeing that I paid a lot of $$ for shipping costs. Guess what he said, I should return it at MY OWN COST for returning shipping.

I thought why should the heck I have to pay for the return shipping for something that he didn't pack it well and to ignore my 2 messages to ensure it would not bended or folded? Seeing from his feedback history, he is famous for not packing it well.

Of course I left him a negative feedback and guess what eBay removed it from his feedback history.

Now what the heck is eBay doing by removing it when it is a honest negative feedback? The feedback comment was: "It came bended, seller wants me to pay return shipping to return it." Now is there something wrong with it??

I would like to know why when eBay would not remove any negative feedback when they are unwarranted and would remove any negative feedback when fully deserved. It seems they are doing opposite. I have seen it too often lately. Something wrong with those people at eBay, not understanding their own policy?????

Whatever this feedback policy is really SUCK at any time. I always say it is a conspiracy on part of eBay to "destroy" sellers and give sellers pure hell. That is EVIL.

pjcdn2005 · ‎06-22-2014

I would like to know why when eBay would not remove any negative feedback when they are unwarranted and would remove any negative feedback when fully deserved. It seems they are doing opposite. I have seen it too often lately. Something wrong with those people at eBay, not understanding their own policy?????

eBay policy states that a buyer pays return shipping. I think that if the seller made a mistake and would not pay the return shipping, the seller does deserve the negative feedback, however, ebay probably removed it because the seller was following policy. They do have rules as to when and when not they will not remove feedback although I do not think that the rules are not always applied properly.

With that being said..

The majority of your posts state that ebay makes life hell. Why on earth are you still selling here if it is such hell for you? If I felt that way, I would prefer to go someplace where I was happier and didn't feel continually persecuted. It would be healthier.

hocotatefreight · ‎06-23-2014

@Anonymous wrote:

I always say it is a conspiracy on part of eBay to "destroy" sellers and give sellers pure hell. That is EVIL.

Why would eBay want to destroy sellers, isn't that how they attract buyers? Isn't this the whole purpose of eBay?

eBay wants to make money, they are good at it. If the sellers weren't also making money, they would leave, wholesale. There is no easier way for me to sell online, none. No bigger market, no more simple tools to sell the stuff I don't want anymore.

I know I'm mostly banging my head against a wall here but I had to say something because this constant posting of the same thing that eBay is "evil" and "conspiracies" it's downright...sad.

tyler@ebay · ‎12-31-2018

Hi everyone,

Due to the length of time that has passed since this thread began I have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread!

Tyler,