Good to hear that justice was served in your case Surrealgirl.
Wonder if this has ever happened to anyone? About ten years ago I purchased some aftermarket car parts from a person on a car forum I was a member of. As he was a regular long-time poster of good repute, I didn't anticipate any problems. (famous last words! lol)
As this was long before I had a PP account, I sent him a money order. A couple of weeks went by, and I waited...and waited...and waited. Tried contacting him, but no response to e-mail, and his phone number was no longer in service, and of course, he stopped posting on the forum.
Wasn't impressed to say the least, as I had sent about $350 including shipping. About a month after I sent the money, I received an invoice from Canada Customs, for $70!
Apparently, my parts had been scanned in at Winnipeg, but God knows where they ended up from there, as I never did receive the package.
Naturally, I refused to pay duty on something I had never received. I called them and explained this, only to receive a 'reminder' letter a couple weeks later. It took me over a month to straighten this out, as each time I would explain the story over the phone, I would subsequently receive another letter (which included a threat to turn my bill over to a collection agent).
I would always tell the new person that I had talked to so-and-so on this date, (here's the case #) and they always assured me the invoice would be cancelled. Even talked to managers and supervisors.
Finally hit on the right person, and the threatening letters stopped. They did send one final letter of closure, informing me that my balance owing was zero. I kept that letter for a long time!
