Get refund for import fees for item shipped from US to Canada

[shahdipen08it419]

I bought laptop from US which will be shipped to Toronto, Canada. I was charged around 250 CAD as an import duty.

However, when I called the customs they said there is no import duty on notebooks shipped from US to Canada.

How can I get my money back?

[ypdc_dennis · Accepted solution]

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@shahdipen08it419 wrote:

I bought laptop from US which will be shipped to Toronto, Canada. I was charged around 250 CAD as an import duty.

However, when I called the customs they said there is no import duty on notebooks shipped from US to Canada.

How can I get my money back?

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While there is no import duty on US made notebooks -- there are GST/HST taxes.

If using the Global Shipping Program (GSP) you were not charged "import duty", rather "Import charges" (which include duties, taxes, and third-party brokerage).

Check out the fees section: http://pages.ebay.com/buy/globalshippingprogram/faq-buyer.html#faq=fees-5

If shipped via GSP, then you'll need to complain/talk to Pitney-Bowes who administer the program and ask why the charges were so high. 

-..-

If direct via Canada Customs, then the COD form has the details on how to dispute the assessment.

-..-

[shahdipen08it419]

@ypdc_dennis, Thanks for the reply. Can you please help me and provide with contact information of Pitney-Bowes, I'm not sure how can I contact them directly.

[ypdc_dennis]

https://www.pitneybowes.com/ie/support/ebay-support.html
says:
send an email to: global.shipping.support@pb.com