eBay

dutchman48 · ‎08-19-2014

From the US Boards

Key updates to the eBay Money Back Guarantee:

Consistent After-Sale Experience. We updated the policy to reflect that we're simplifying the after-sale experience for buyers and sellers with a new improved return process that gives buyers a more convenient and consistent way to return items—right from My eBay. Many of our sellers who use eBay hassle-free returns are paying for return shipping on faulty or not-as-described items. Starting September 15, an initial group of sellers, (and after a transition period, all remaining sellers) will be responsible for return shipping on items which are faulty or not-as-described. Many sellers are facilitating returns for faulty or not as described items,
but for those sellers who choose not to facilitate a return or provide a return shipping label for a faulty or not as described item, we may refund their buyers without requiring the buyers to return the item, and in turn seek reimbursement from sellers.

Great way to run a business. Guilty until proven innocent, if ever!

recped · ‎08-20-2014

@dutchman48 wrote:
From the US Boards

Key updates to the eBay Money Back Guarantee:
Consistent After-Sale Experience. We updated the policy to reflect that we're simplifying the after-sale experience for buyers and sellers with a new improved return process that gives buyers a more convenient and consistent way to return items—right from My eBay. Many of our sellers who use eBay hassle-free returns are paying for return shipping on faulty or not-as-described items. Starting September 15, an initial group of sellers, (and after a transition period, all remaining sellers) will be responsible for return shipping on items which are faulty or not-as-described. Many sellers are facilitating returns for faulty or not as described items,
but for those sellers who choose not to facilitate a return or provide a return shipping label for a faulty or not as described item, we may refund their buyers without requiring the buyers to return the item, and in turn seek reimbursement from sellers.
Great way to run a business. Guilty until proven innocent, if ever!

Respectable sellers don't chose to "NOT facilitate a return" when an item is faulty or not as described.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

around_again_records · ‎08-20-2014

Seems to me that the problem is not that the seller is not respectable, but rather that it looks like the seller is being completely taken out of the process which is just WRONG and totally unacceptable. The wording in this agreement is so vague, it really tells me nothing as to what is going to happen if and when a buyer feels an item is not as described. new improved return process Those words always inspire confidence a more convenient and consistent way to return items—right from My eBay Convenient???? does this = a bot, one click covers all - step right in folks Consistent???? again sounds like a bot - yeah that'll work - HYSTERICAL LAUGHTER How wonderful, the seller has no input and gets no input. Some programmer will write some code that is supposed to cover all situations. Yeah that works for me - As a seller of used items, how can any item not as described result in a consistent process for each item? Never do I want a buyer to be unhappy with what I have sold and will always refund, however depending on the price of the item and the cost of postage, I do not necessarily want the item returned. I want to talk to the buyer. I want to know what the problem is. I want to work out a solution that leaves us both feeling good. The keyword here is I ME I I I. I do not want some automated process taking care of my responsibilities, and I certainly do not want that same little gem of consistent programming gouging into my paypal account without my knowledge and removing MY money. This is just WRONG, and the wording in this NEW IMPROVED policy gives me NO idea whatsoever as to how Ebay is going to screw around with my customers and my account. It is totally unacceptable for anyone but the seller to deal with unhapy customers. It's just WRONG WRONG WRONG

around_again_records · ‎08-20-2014

Hmmmmm Sorry folks I had paragraphs in the above post but they seem to have disappeared when posted. Kind of like my money can suddenly dissapear from my Paypal account

dutchman48 · ‎08-20-2014

I am really glad there are others that do not agree with the cheerleaders. Thank you for your comments which I agree with and the reason I made this post. I detest having things jammed down my throat and labeling all sellers as bad and not doing anything about the bad buyers and scammers

dutchman48 · ‎08-20-2014

Here is more for the cheerleaders from the US boards which I hope they read

First off you are using an almost 3 year old article in your OP. Not that it matters much, because JD has been ruthless in getting what he wants by destroying the small or low volume seller markets, with policies those sellers cannot hope to cope with. In an interview given a few months after your cited article was written, he also said.

" These changes, together with any further changes that we may make to our resolutions process in the future, may be negatively received by, and lead to dissatisfaction on the part of, our sellers. These changes may also result in an increase in buyer fraud and associated transaction losses."