How can I get refund if the product is sold out?

[alankeepcalm]

I have paid for a headphone by my credit card through paypal.

I am new on ebay, so I don't know the processs fo refunding.

I hava ased the seller to refund my money, but he hasn't replied me. What's next step? And i see the case list that shows me my case is ened. What's that mean? If i get refund, is my credit card chagerd or the money will come back to my paypal account. How can i do to transfer my money to my bank account.

Thank you very much! I am a beginner.

[scifan57]

Did you open an item not received dispute within 45 days of paying for the item? Once opened did you escalate to a claim? If you didn't escalate to a claim within 20 days of opening the dispute,the dispute is closed without a refund. If you did escalate to a claim and PayPal decided in your favour, the refund would be directly to your credit card. If you din't get the refund from PayPal,call the 1-800 number on the back of your credit card and request a chargeback. State that you never received the item you paid for. Have all the transaction details ready when you call.

[dmil8030 · Accepted solution]

Hello 'alan',

You say you are new, so one of the most important things to know on ebay is how to pursue a refund.  The following link explains this in wonderfully short simple language:

http://pages.ebay.ca/help/buy/item-not-received.html

You say the case list shows your 'case is ended'?  Did you close the case yourself?  Or did you open a claim ages ago and wait with no results?

When a seller is unresponsive to the point where you decide that on or before day 43 you need to open a claim, - there is no use to continue contact with the seller.  You must open a claim within 45 days from having paid for the item.  Did you do that?  On one hand you say you have a closed case, yet on the other you say you are so new you do not know the process.  More information might be a good idea. 🙂

At any rate, if you are past the 45 day deadline, then you do have the option of a credit card chargeback.  Do that now because there are deadlines for that, too. 

And to answer your question about where the money goes, - it returns the same way it left.  So if you use a credit card, a refund goes back on to your card.  You will get a paypal notice saying 'Your payment has been refunded' in your regular email almost immediately, although it may take a few days for the loot to appear back on your card.  Again, you can call your card Customer Service number and hear your transactions.

If you pay from a paypal balance or from your bank account with an echeque, a refund goes into your paypal account.  You can transfer that back to your bank if you wish.