How do I contact eBay when item dispute does not fit any of the resolution profiles?

[9ca]

I purchased an item. Order confirmed by eBay. Payment made through PayPal. Item NOT marked as shipped.

Item removed by eBay. I received a notice that the item was removed.

Vendor no longer on eBay.

Resolution system does not work for this situation.as  I can not contact the vendor. Can not make a "not received" claim as it never shipped !!

And I can not find an email address any where ....arrrggh

[ypdc_dennis]

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@9ca wrote:

I purchased an item. Order confirmed by eBay. Payment made through PayPal. Item NOT marked as shipped.

Item removed by eBay. I received a notice that the item was removed.

Vendor no longer on eBay.

Resolution system does not work for this situation.as  I can not contact the vendor. Can not make a "not received" claim as it never shipped !!

And I can not find an email address any where ....arrrggh

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Make your Item-Not-Received claim using paypal.

[femmefan1946]

The Paypal Resolution Centre is at the top of your account page under Tools.

The first suggestion is to contact the seller, since you can't and it is only a suggestion, immediately escalate to a Claim.

Tell PP that the seller is Not A Registered User (NARU). This shows where you have your feedback number behind his name.

This will speed up your refund.

You have up to 180 days after payment to open a PP claim, but do it immediately.

If the seller was new, or only sold occasionally, or was already marked as questionable by eBay, he doesn't have your money.

EBay has a 21 day HOLD on payments made to sellers in those categories.