Hi...You need to refund the money and reinvoice the buyer with the agreed shipping cost, NOTE if doing it that way just enter the agreeded shipping cost and DO NOT...I REPEAT...DO NOT click on the "Recalculate" button just preview and if correct then send, NOTE: NOTE doing that way protects you and the buyer, OR you could log into your PP (Paypal) account and use the "Request money" tab, NOTE: that way it don't protect the buyer.