How long are funds frozen by Paypal

Does anyone know how long the timeline is, when a buyer opens a return request? A request for return has been opened.  She claims to have returned item. I have repeatedly asked for a tracking #, she says she returned item Feb. 10 from the US, she's not responding to my request for a track. #, so far I have not received anything.  Without a track. # from her, how will this get resolved?  I am unable to respond on the "return requested" site.  I contacted ebay CS, she said, there is a tech. glitch, and that they would look into it.  Is there is anything else I can do?  The funds are frozen in my Paypal acct.  Thanks for any input.

 

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Re: How long are funds frozen by Paypal

" I contacted ebay CS"

 

This is a case where you should call PayPal - since the funds are frozen at PayPal, not eBay.

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Re: How long are funds frozen by Paypal

The buyer has 30 days to actually get the package back to you. If they don't the case times out and funds are released. Sometimes it requires a call to eBay (apparently).

 

 



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
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