This is a new one on me in 15 years of being on eBay.
One buyer purchased 3 items.
They paid for all 3 items in one single payment.
3 Items were mailed to buyer.
2 Items arrived - one did not arrive.
I am unable to refund for the 1 item - as there is no 'refund' button on the payment in Paypal.
Contacted Paypal via email numerous times - they continue to answer my query with how to submit a dispute, acting as though it is me that is wanting to set up a dispute. It is clearly not, as I have point blank asked "i need to refund my buyer $xx of their $xxx payment"
Anybody have any suggestions?
"no refund button" may be because he paid through some discounts or rewards offered by eBay or PayPal.
Solution: use the Send Money function to refund the buyer
... and yes you lose the 2.9% fee originally paid to PayPal on the amount refunded.
Some small stuff is not worth sweating over.
