I did not receive my item. contacted seller they resent. still have not received.

[lmarion61]

I did not receive my item. Contacted seller and they resent item. Still have not received. As it was an international shipment I allowed time. Now it is over 45 days so I cannot open a case. Seller has agreed to refund but is requesting my paypal account email. Ebay does not allow me to send this information. I assumed seller could refund me from my original payment information. Not sure what action to take now?

[kalvin@ebay.com]

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@lmarion61 wrote:

I did not receive my item. Contacted seller and they resent item. Still have not received. As it was an international shipment I allowed time. Now it is over 45 days so I cannot open a case. Seller has agreed to refund but is requesting my paypal account email. Ebay does not allow me to send this information. I assumed seller could refund me from my original payment information. Not sure what action to take now?

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Hi lmarion61,

You may be able to request their contact information through this link: http://www.ebay.ca/sch/ebayadvsearch?_sofindtype=9 

If that doesn't help, please reach out to Customer Support to see what other advise they can give you.

Thanks,