Hello 'warca72',
You don't say what the item is or where you purchased it from, but the basic principles still apply.
Tracking is very useful but if the seller made a mistake in entering the numbers, provided a fake number,
or you bought from a GSP listing it can be a bit out of whack. One thing to have on hand is the Canada Post
site, so if the tracking number is genuine, once it enters the country it will show up here:
http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1
What is more important is knowing how to get a refund if the item does not show up at all.
You have 45 days (just over 6 weeks) to file a claim for 'not received'. The following link explains
how to go about it:
http://pages.ebay.ca/help/buy/item-not-received.html
No one here can tell you why you are getting that particular message, - we're not able to see it.
These boards are peopled by other members just like yourself.
I'd say start by asking the seller if the tracking number is correct, -- ask him what he sees when he
clicks on the link. How he answers will provide you with a few clues. If it is a GSP listing it will take
a needlessly long winding road to your house, - made worse by the fact that even if you are able to
view the tracking info, it will likely end by saying it is "Delivered" to Kentucky.
That is the processing center, -- from there it will be forwarded on to you eventually.
Just don't ever let that day 45 pass you by. At any time, if you have no item and no money by
no later than day 43, open a claim, and don't close it until you have one or the other.
Enjoy your new item. 
