Insulted by Reply from Powersellers

[www-labels4less-com]

I wrote powersellers with what I consider to be a legitimate critique of the way the programming is set up .


I sell the same item over and over again (10 identical auctions running on each Item I sell). I post my auctions by choosing "sell similar". Each time I "sell similar" I have to actually go into the newly duplicated auction and reset all my cross promoted items. This is VERY time consuming when you multiply this time over 3000 auctions per year.
IN CONTRAST...

When I "sell similar" on a "Featured Plus" auction, the system remembers the cross promoted items and I do not have to reset them.

I wrote powersellers not asking for them to change the system because I say so! but to simply forward my concern to the appropriate programming division for review. That was my only request in the email I sent.

I found the reply (including the mispelling of my name) to be less than satisfactory. "Jean D" who wrote me from Ebay.ca or any other Pinks who may by chance view this, please understand that many of us run 6 figure businesses on Ebay and expect a bit more.


---------------------------------------------
Hello Merry,

Thanks for writing to us. I appreciate the opportunity to assist you
with your questions. This is how the cross promotion feature is
established at this time, and remembering that there must be two items
in a category for them to show on this feature.

We thank you in advance for your cooperation, and wish you luck with
your future eBay transactions.

Regards,

Jean D.
eBay Customer Support

[amberwoodottawa]

At least they responded to you. I sent 8 emails dealing with 2 different subjects requesting some assistance and asking for a reply and received NOTHING from eBay. I have not listed anything for sale on eBay in a month now.

I am totally pi$$ed off with the lack of service, concern and care for people putting money in their pockets yet they continue to advertise great 24/7 support.

Sorry to stand on your soap box dealing with a different issue but your recent story runs parallel with mine in that while they responded to your email, they didnt listen to you, just sent a standard, fail-safe almost automated "Have a Nice Day" email to your serious concern.

A true insult given the time you took to bring an apparent system problem to their attention for the possible benefit of others trading on eBay.

Malcolm

[www-labels4less-com]

you are right. They do NOT listen.
Having asked that this information be forwarded to the programming department (and I know for a fact that they are able to do this) the powersellers customer support person at the "call center" basically decided that it was not a good suggestion and to $crew off.

[whoscloset]

Hey, I can't even e-mail PowerSeller Support! The link on the PowerSeller portal doesn't work and I can't find the correct e-mail address anywhere.

You think you got problems?!? LOL

Monique

[amberwoodottawa]

Monique
Well at least you cant complain that they arent responding to you, think how frustrating that would be!!!!

Imagine emailing them anticipating 24/7 support, then emailing them again 2 days later, then emailing them again 2 days later and nothing.

I dont think one is better than the other.

Some of us have the link and dont get any response. Some of us, like yourself, dont have the link. Others have the link, get a response , but it is a useless, non-helpful response.

And some have the link and get a good and timely response from eBay.

Malcolm

[ospreylinks]

I sent Powerseller support (on the .com side) a note that the Canadian Powersellers online support did not work and they replied they could not find the error I was describing....

Jeff

[www-labels4less-com]

Powersellers.Com probably mailed Powersellers.CA

"Just checking to see if the email works" and powersellers.ca responded


"This is how the powersellers.ca help feature is
established at this time"

[amberwoodottawa]

Should we report eBay for having an invalid email address?