It won't let me print a shipping label what do I do? I am considered a new seller. Also the payment received has not shown up on Paypal al

jonny_rodrigues89
Community Member

I need to print shipping labels even if I have to pay myself.  Please help me ASAP thanks!

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Re: It won't let me print a shipping label what do I do? I am considered a new seller. Also the payment received has not shown up on Paypal al

leb17
Community Member

Hi jonny_rodrigues89

Are you getting a message of anything when you try to print? Or are you using a Mac?

Try this.....disable your "pop-up blocker" then delete your cache and cookies and restart your computer and try to print again.

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Re: It won't let me print a shipping label what do I do? I am considered a new seller. Also the payment received has not shown up on Paypal al

leb17
Community Member

If no help above then read this link:

http://pages.ebay.ca/help/pay/printing-labels.html

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Re: It won't let me print a shipping label what do I do? I am considered a new seller. Also the payment received has not shown up on Paypal al

Since you are a new seller you are probably subject to the 21 Day Hold.

If Paypal has received the payment and it has cleared the banking system, you should be able to print your label.

If it has not cleared yet, PP will not let you print it. This happens when your buyer pays from his bank account. Let him know that you will ship as soon as you can print the label which may take up to 10 working days because there are two banking systems involved (Canada and USA, no matter where the buyer lives,)

Even aftet the payment clears, PP will hold it for your good performance. So you are shipping before you get the payment. Frustrating, but actually pretty safe because you will be paid, eventually.

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Re: It won't let me print a shipping label what do I do? I am considered a new seller. Also the payment received has not shown up on Paypal al

Here is a page that explains about the PayPal 21 day hold.
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