Item bought buy overseas newbie - I don't sell overseas and would like my FVF refunded

[cjacki]

I haven't sold overseas for years. Now, a newbie buyer from India has bought an item. I wrote to him and explained that I do not sell overseas (as plainly stated in my listings) and that I was sorry but I would have to cancel the sale. He has not replied nor paid for the item.

Can you please advise as I know I have screwed this up in the past. I can open up the dispute tomorrow but not sure which way is correct.

Thank you for your help.

[marnotom!]

If you ship to the United States, you're shipping internationally.  Apart from the shipping rate, why is India so different?

[inuk_the_polar_bear]

Send them an invoice with the correct shipping amount, so what? Like Marn says, it is the exact same as shipping to the USA.

That aside, I believe there is an option under UID for "places I do not ship to" or something like that.

In the last few days I have fired off parcels to South Africa, Slovenia, Russia, Malaysia, even the Yukon which was a first.

[cjacki]

Been there & done all that. Less hassel ( for me anyway) with just Canada & USA. Still not sure how to get the FVF.

[inuk_the_polar_bear]

UID after two days, close after I forget how many.

[pjcdn2005]

 If your item was listed on .ca, you have to wait four days after the sale to open an unpaid item claim in the resolution center. After 4 more days you can close the claim and you will receive your fvf back.

Normally a buyer can pay in those last 4 days but I don't think that your buyer can do that unless he has already been sent an invoice with the shipping cost.

Or, you can cancel the transaction now but ebay asks the buyer if they will agree. If he says no, then you don't get your fvf back and the buyer can leave feedback. If the buyer doesn't reply, you can close it after 7 days to get your fvf back.

[cjacki]

Thank you.

[lady.stark]

Not very fair to your buyer to give him a strike of "non payment" just because you do not ship oversea....

[rose-dee]

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@lady.stark wrote:

Not very fair to your buyer to give him a strike of "non payment" just because you do not ship oversea....

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That was my thought initially too.  Still, I seem to recall that a buyer attempting to purchase an item from a seller who doesn't ship to their location will get a warning prior to hitting the "commit to buy" button.  Perhaps the buyer didn't understand the message, or possibly ignored it, thinking things could be worked out with the seller afterward, which is sometimes the case. 

I believe 'pj' is correct though, that the buyer will be unable to pay anyway at this point (unless the seller has sent a special Paypal invoice).  I've had this issue with buyers on a couple of occasions, and I decided in both instances to lift the "block" from my shipping exclusion list, which then permitted them to pay.  In one particular case, I had added "P.O. Box" to my exclusion list, which prevented the buyer from processing payment.  In the other, it was a country on my exclusion list, but I felt it was worth the slight risk. 

Sadly, this is the live and learn part of being a new eBay buyer, and now he/she will start out with a strike.  Hopefully the buyer will watch the "ship to" location more carefully before making the next purchase.