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Hello everyone,
Welcome to our weekly session. I'll be around for most of the day.
Here are the issues I'm currently tracking:
- Hard block on non compliant images only on relist/sell similar
-
Missing Tracked Packet destinations
- Odd missing gallery picture in search results
Updates:
- SYI: Form resets IS when switching currencies. - Problem identified, Dev team is working on a fix
- SYI: Form resets IS when trying to update handling cost - Problem partially solved. Complete fix upcoming
- Sold items going into Unsold container in Turbo Lister - TL team has been unable to reproduce the issue on the current version
- Safari browser SYI exhibiting erratic behaviour when trying to select text in description in Revise - under investigation
@musicyouneed wrote:
Hi Raphael,
I am having a hard time with this late shipment rate and am wondering what I can do?
My rate is 3.19% -- 3 of 94 transactions. I sold 272 CD's during that time period but I would say that only a small percentage 30 - 40% leave feedback.
At this rate, I'll be kicked off for sure or at least lose my TRS. Perfect feedback, no defects, 5 stars, but rating me on the postal system delivery/delays is just plain wrong
The late shipments were:
- Buyer in Sept who is also a seller bought a CD from me. He listed it for sale and then a couple of days later stated it was late shipment for me. Do I have proof, NO. It is too late now. I did call on this but it was useless to talk to CS.
- Buyer purchased a CD in Nov from me US address. I ship out the CD and it turns out he works in Kazakhstan in the US embassy and the mail was being forwarded to him. He gave me great feedback, shipping was fast all the way to Kazakhstan. When it asks did you get the CD by the date (for the US) he stated no. I called CS on this one too and they said they could do nothing about it.
- Buyer from a small town in Australia purchased a CD from me just before Christmas. Again, gave great feedback 5 stars all the way but answers No did you get the CD by this date. I checked the Australian postal service and it is 4 working days to get it from Melbourne to this small town.
I am at a loss as to what to do. Customer service is useless. I have had to explain myself to several people and spent hours on the phone. When I called in Sept, they didn't even know what I was talking about.
Ebays estimated delivery dates are totally out of whack with reality.
I would say almost all my shipments from Dec 18 to Jan 10 were delayed. There are a few that within Canada took over 3 weeks to get to their destination. I have no control once it leaves my hands. I sell CD's that mostly are under $10, so tracking is out of the question.
What I have found that although I am in a large urban area, North Vancouver, most of my CD sales are to small communities where I assume they do not have any access to CD stores. I know that this adds days on to the shipping. If it was going from Vancouver to Toronto, it's faster than sending it to Armstrong Ontario.
I have increased my handling time to 2 days. (I ship the same day or next day) and have put the shipping as economy so it gives me a few more days. I had to amend over 1,000 listings, I shouldn't have to do this.
On the Canada Post website:
Delivery Standards at a Glance
Delivery standards are estimates of how long it will take for the mail to be delivered. These delivery standards are not guaranteed.
What can I do? Whenever I have called CS, they stated that I created a bad buyer experience but not delivering it on time,
Hi musicyouneed,
Thanks for the detailed report. I have shared it with the Standards team as I have your previous one.
Unfortunately I don't have a turn key solution for you. Under the current situation and given the limitations of the policy for your specific business model, you are already doing what I could best advise you to do: adjust your handling time to manage the estimated delivery date. If you need to increase to more than 2 days handling, I would recommend you do it.
@pocomocomputing wrote:
Shipping time estimates - discrepancy
Did you get my email of Jan 14, 2016 on delivery times estimates in a listing Shipping and Payments tab shown to a buyer for their country and what is shown to a buyer in order details after a sale? Order details shows shorter estimates in items to the UK apparently, perhaps elsewhere. What is the buyer seeing when evaluating the feedback question "Did the item arrive before date?"
Sellers are trying to maximize delivery time estimates when choosing a shipping option and padding it with a longer handling time to give more time for the item to arrive to minimize defects. If eBay is asking the buyer in the feedback question a shorter time based on what we see in the order details, then eBay is doing something very wrong.
Read this topic
http://community.ebay.ca/t5/Seller-Central/Ebay-s-estimated-delivery-time/m-p/323994
Hi pocomo,
It seems the system counted only one of two weekends as business days. From my calculations the latest delivery date should have been Jan 27 (Jan 12 + 1 day handling + 10 business days transit (including 4 weekend days) = Jan 27). I'll take this to the shipping team immediately. Thanks for reporting again.
OK - A difficult question for a change.
Take a look at http://community.ebay.ca/t5/Canadian-PowerSellers-Discussion/CPC-charging-incorrect-HST-GST/m-p/3243...
Hopefully you can log on the PowerSeller board.
Basically this seller, based in BC, seems to be charged 15% HST to ON when buying postage through eBay and 17% HST to NS. Both rates are 2% more than they should be.
Can you make sense of the problem.
I understand Pitney Bowes administers the system for you but, at the end of the day, it is eBay's responsibility to see to it that the right tax amount is charged to your sellers.
When I check the Canada Post website, they always charge the correct rate of tax for each province (shipper and recipient) based on the type of service requested. So the problem does not appear to be Canada Post.
@pocomocomputing wrote:
Generic shipping options on eBay.ca.
For International shipping, we have only Standard Int'l Shipping and Expedited Int'l Shipping. No Economy Int'l shipping. eBay.com does. Why?
Someone posted to use Economy Int'l shipping on ebay.ca to get longer delivery time estimates and we all found out it does not exist on eBay.ca, only on eBay.com.
Not sure why this is this way. I'll see if we can add economy to the lot.
@musicyouneed wrote:
Yes, it exists on ebay.com as I use it all the time.
Ebay - why should sellers have to jump through hoops to amend 1000 listings to change the handling times and extend and change the shipping method. Doesn't this tell ebay that the current shipping estimates are wrong and should not be there to measure a sellers performance.
It happens from time to time that some sellers have to revise their listing to adapt to changes in eBay policy. It has even happened that all sellers had to do that. In this case, I'm sorry you ended up in the wrong group.
Regarding the shipping estimates, if you read previous weeks/months weekly sessions you'll see me comment on that several times. In a nutshell we have a standing project to make them more accurate but it requires a fair amount of code which we aren't sure if/when we can get the necessary resources assigned yet. We should know more soon, hopefully.
Lastly, as I mentioned last week the new standards rules are global. As much as we would have preferred to create a set of rules that are specific to the Canadian shipping reality, the current structure of standards program doesn't allow for this. There is no Canadian-specific Standards program and we can't force Canadian-specific rules on the Global program.
@pierrelebel wrote:
OK - A difficult question for a change.
Take a look at http://community.ebay.ca/t5/Canadian-PowerSellers-Discussion/CPC-charging-incorrect-HST-GST/m-p/3243...
Hopefully you can log on the PowerSeller board.
Basically this seller, based in BC, seems to be charged 15% HST to ON when buying postage through eBay and 17% HST to NS. Both rates are 2% more than they should be.
Can you make sense of the problem.
I understand Pitney Bowes administers the system for you but, at the end of the day, it is eBay's responsibility to see to it that the right tax amount is charged to your sellers.
When I check the Canada Post website, they always charge the correct rate of tax for each province (shipper and recipient) based on the type of service requested. So the problem does not appear to be Canada Post.
This is interesting to say the least.
I'll alert my contacts at PB, PayPal and Canada Post. I would argue though that PayPal being the payment handler in this situation, they are the ones responsible for applying tax appropriately.
