Hello everyone,
Welcome to our weekly chat. The thread will remain open for the next 24 hours or so, please go ahead and post at your convenience.
Open issues:
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Request Total unavailable
Updates:
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@musicyouneed wrote:
raphael@ebay.com wrote:
@musicyouneed wrote:
My listings were all in Canadian $ to begin with. No conversion here.
(...)
I am totally shocked that you have over 5000 showing it may be because you were doing a migration.
I usually use sell similar as the information on most listings is the same, I just fill in the item specifics/pictures and then I just save for later.
I see, if you didn't create those drafts with the migration tool, I can't look for the missing ones because there is no way to know the backend draft IDs unfortunately.
The drafts on my account weren't created with the migration tool. I made them manually with Selling Manager. This differs from the method you used and it is possible that the drafts created that way have a lower capacity, not that I could explain why though. How did you create your drafts? So I will know for future.
Given that we have always discussed drafts during conversations about the retirement of USD and the migration tool, I always assumed you were converting USD listings. I apologize if I mislead you, far from me that intent.
Since about March, I have only used $CDN on .ca, so there was no conversion for me.
Hi musicyouneed,
The drafts I created directly from the drafts container in Selling Manager, there is a button there to Create new listings with option to create multiple ones. That way you can create up to 999 blank drafts at a time.
@rose-dee wrote:
A completely different subject (you'll be happy to hear).
I'm temporarily leaving a number of my listings on .ca (revising them to $CDN) because it's more convenient and less trouble at the moment to do that, but I wanted to take advantage of the offer linked below. I used "Sell Similar" to relist a few unsold items that were originally $USD listings. However, they didn't show up on this promo's counter on my seller page:
http://pages.ebay.ca/promo/2016/0618/20OFF.html
Does this promo only become applicable after a seller has used up all of his/her regular store listings, or is "Sell Similar" not included in this promo? I checked the promo details and couldn't see an exclusion for "Sell Similar".
Hi rose-dee,
As Pocomo pointed out, this is a FVF promo so you need to sell items before it starts to count down on the promo counter.
@rose-dee wrote:
raphael@ebay.com wrote:
I found item 160995808271 in your sold items. Can't see it in Paid & Shipped but it's there in Sold. Order # 1025.
And now it's showing up in the "Paid and Shipped" section. Very odd. Are you sure the slow response had nothing to do with thousands of Canadian sellers trying to get listings up again on Monday (after Canada Post withdrew its 72-hour notice)?
In this regard, I also wanted to mention that twice while I was using "Sell Similar" on Monday to remove the $USD designation on some of my .ca items, the eBay SYI form got completely hung up and frozen when I clicked on "Change return policy". I just gave up but I'll try again later today. I don't know whether anyone else has reported this problem, but I thought I'd mention it in case others run into it.
You know, with software, unless you're the one writing the code it's never a certainty that something did or didn't cause a problem. So I can't say without a doubt that your hypothesis is false, but my educated guess is it isn't related.
Re: the issue you're reporting about SYI, please let me know if the problem persists when you try again. If it does, an email with all the details (browser, version and detailed steps + description of the page's behaviour) would be super helpful.
@forester_studios wrote:
Raphael - "Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon." This is still broken. I tried to print from this page for a sold item last night and the info is still not showing correctly. Any timeline as to when this issue will actually be resolved/fixed??? Thanks.
Hi forester_studios,
The last I heard from the owner of that page was that the code to fix the issue was deployed and would become active at the next release. I haven't been able to get a response as to when that next release is yet. I sent a follow up email now to ask again. Sorry that it's taking a lot of time.
@sheepgal54 wrote:
Why do I get returned to .com from printing a mailing label through paypal instead of back to .ca where I came from? I am registered on .ca It is getting very annoying! Question may have been asked and answered previously but I can't find a thread
Hi sheepgal54,
This sounds like a problem on the PayPal side. They have been making changes to the labels interface on which we had no visibility at all, we just noticed when it went live like all of you. I'll reach out to a contact there to tell them about this but it's unlikely that I'll be told what's going on or when this would be fixed. I wish I could give you a better answer on this topic.
@rose-dee wrote:
One last question today (
).
Are my eyes deceiving me, or did the Promotional section on the "My eBay" page of Selling Manager not used to show the allowed free store listings as being available on .ca, .cafr. and .com?
Recently, the reference to .com has disappeared, and I'm wondering why. I hope this doesn't mean that the dual allowance for Canadian sellers (on eBay.ca plus eBay.com) has been changed or is the next thing to be phased out. I haven't double-checked by logging into my store on .com in the last couple of weeks, but I'm hoping I still have my free store allotment there as well.
To my knowledge, there were no changes made to how the free store listings allotment works. Likely that the changes you see in my eBay are just cosmetic.
@esclyons wrote:
I was also wondering about our store supply coupon, has this issue been corrected, with the items being 3 times the real price for Canadians to purchase. My first coupon expired without use because it was basically worthless, to redeem it at those outrageous prices .. please update us..
Hi esclyons,
The shipping supplies pricing currently reflects the real cost of shipping those supplies to you from a US location. It's unlikely that we will be able to make that a whole lot better until we are able to launch a fully Canadian solution to replace the status quo.
@dutchman48 wrote:
You also have to send invoices for .com listings on .com and for .ca listings on .ca now so again, have to stay logged in to both. I log into my account on Firefox on .ca and chrome on .com as you can't log into both .ca and .com under the same ID on one browser.
Hi Dutchman,
You should be able to log in on both eBay.ca and eBay.com at the same time and on the same browser. If you're logged in on eBay.ca and go to eBay.com, the site should ask you to log in there as well. What happens when you try to do that?
@mjwl2006 wrote:
One last question from me, and not a biggie.
As a result of another thread, I have been asked to elaborate on how I am using Local Pickuo and Cash Payment as a workaround for the lockout/strike situation. It will take some explaining to do this, and it involves mentioning the ads I have promoting my store on local kijiji (In Winnipeg where I am located). Assuming this does not violate any Community values, am I better to post this as a Discussion post or create an ebay Guide to Using Local Pickup?
Your input would be appreciated. I am happy to share my methods with other sellers but I don't want to do so in the wrong format or using an incorrect function.
Thanks,
Maureen
Hi Maureen,
Sometimes the mods on this forum don't like when other sites are linked to, even Kijiji which belongs to eBay. An eBay Guide might work better for your purposes.
@gwrocen wrote:
Hello Raphael,
A while ago we received via an email a $25.00 eBay Gift Card because of "inconvenience"
caused by eBay - see message below.
Terms of Agreement state that this gift card never expires.
On July 12 we made a purchase on eBay and tried to use the gift card
as part payment for the purchase. Card was rejected by PayPal.
Kept getting the message: "We ran into a problem. Try again later."
when we attempted to submit the gift card code.
Called eBay to find out why the card would have been rejected, we were told that the problem was with PayPal.
So we called PayPal and were told (by PayPal) that they there have been "issues" with eBay Gift Cards.
When asked, the CS rep wouldn't say what kind of issues. Said I should take it up with eBay.
Then PayPal customer service connected me back to eBay where another CS rep beat around the bush
and said it was PayPal's fault that the Gift Card was rejected (yada yada yada)
Never did get a straight answer as to what was going on..
Finally gave up.
Why would eBay send us a Gift card that we cannot use?
To make matters worse ............... last night eBay CS claimed to send us another coupon
(this time for $15.00) for the inconvenience of not being able to use the first card.
We received an email with instructions this morning.
However, on following instructions to retrieve this coupon, we find that it does not exist.
There is no coupon where they said it could be found on "My eBay" page.
Can you tell us what is going on here?
eBay
The auction-style listing promotion sent on January 8 had an incorrect URL, and some sellers were directed to the eBay Canada site. We understand that some sellers may have listed on the eBay Canada site inadvertently, so please check your listings to ensure you have listed on your preferred country site. We apologize for the inconvenience this may have caused. We hope you’ll accept a $25 eBay Gift Card to make up for your troubles.
Sincerely,
eBayeBay
Both an eBay account and PayPal account in the US are required to use this card. Valid only for purchases on eBay where PayPal is accepted. Additional terms and restrictions are stated in the Terms & Conditions. Not refundable or redeemable for cash or credit unless required by law. Purchase, acceptance, or use of the card constitutes acceptance of the Terms & Conditions.
A GIFT CARD FOR YOU Use Gift Card code: 11*************212
Shop now
$25 OFF Your next purchase
Hello gwrocen,
Sorry that you were sent coupons that don't work. This sounds like a CS error. The weekly chat isn't the right place to address this but please send me an email (you can just copy-paste your post in it) and I'll forward it to someone who can help.
@scarlettdiamonds wrote:
I haven't received my Q3 supply coupon yet. Are they going to be out soon?
Hi scarlettdiamonds,
Yes, you should have it very shortly.
@tch_ca wrote:
As mentioned a few a few weeks ago, as a result of Ebay forcing Canadian sellers who chose and/or need to continue to list in mixed currencies to migrate USD listings to Ebay.com, they have also lost access to SM Pro on the US site. Raphael, you stated having SMP on both sites is in your exact words was "overkill". Nothing could be further from the truth. But not having the ability to use SMP directly on Ebay.com you have no limited the ability bulk list, search and bulk change listings. The search being the most critical for sellers who have many listings. What will you be doing for Canadian sellers to compensate for the additional work load?
Hi tch_ca,
Let me explain myself again.
I said that having Selling Manager Pro on both sites was overkill because the added features that the Pro version has that Selling Manager (not pro) doesn't have work cross-sites (those features are personalized promotional and transactional automated emails as well as reporting features).
You don't need Selling Manager Pro on both sites. You can have Selling Manager Pro on the site where you have your store (because it comes with it for free) and have Selling Manager (not pro) on the other site so that you have bulk listing, bulk editing, search and all the other cool features on both sites. Selling Manager (not pro) is a free subscription.
Working this way does not create any additional work that we would need to compensate for.
This concludes our session for this week. Thanks everyone for joining and see you next time!
*I still had questions pending with dutchman and rose-dee. Let's continue those by email as needed. Thanks!
