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Hello everyone,
Welcome to our weekly chat. The thread will remain open for the next 24 hours or so, please go ahead and post at your convenience.
Open issues:
- Best Offer on listings that didn't have it in the first place
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Request Total unavailable
Updates:
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
While I have your attention, I have a couple of PSAs:
Canada Post Labour Dispute
Even though this is now out of the news, eBay continues monitor progress and raise concerns about the business uncertainty resulting from the ongoing negotiations between Canada Post Corporation and the Canadian Union of Postal Workers (CUPW).
As an example, last week, Andrea Stairs, Managing Director of eBay Canada, wrote a letter to Deepak Chopra, President & CEO of Canada Post, and Mike Palecek, National President of CUPW. The letter described the impact of the ongoing uncertainty on Canadian sellers and strongly encouraged the parties to reach an agreement that would restore confidence in the postal system. Read more and see the letter at the link below.
http://www.ebaymainstreet.com/news-events/head-ebay-canada-sends-letter-canada-post-postal-union
No Weekly Session Next Week
Many of us are going to eBay Open in Las Vegas next week, me one of them. Between the conference and the craps table, I may not be able to hold the weekly session as scheduled. Sorry for the inconvenience.
Raphael, I couldn't seem to insert these images into the post above, so here they are. By the way, I was on eBay.ca when I picked up the message and followed the link to this store, if that makes any difference.
and the listing text:
@ricarmic wrote:
Hi Raphael!
I'm sad to advise that I've given the new dedicated support via email a try with disappointing results so far.
4 days ago I put in a request advising that I wasn't getting my rebates for promoted ads as I should.
I have not heard anything aside from the autoresponse.
When I put the request in, (on July 16) I got this back:
=============================================================
Hello ricarmic,
Thank you for contacting eBay Merchant Support. We have received your request and will be working to resolve your issue over the next 24-48 hours. We will reach out to you directly if additional information is needed. For immediate assistance please give us a call at 1-87(I TOOK THE 1-800 NUMBER OUT).
Please use the number 1-80238011278 as a reference if contacting Merchant Support by phone. We appreciate your patience while we get you the answers you need.
==============================================================
The one thing that I expected to be "worthwhile" for the additional anchor store charges was a dedicated support group. This is kind of a sad start.
My preference was to identify the facts in an email because I'm one of those legacy users, who lists on .COM only and who's store is on .COM and I thought it would make it easier on the support folks....if they could read the details in front of them.
Hi rlcarmic,
From the email you got in response, I'm not sure there was to be a follow up email or phone call. I would recommend calling the number provided if the issue wasn't resolved in the first 48 hours.
@rose-dee wrote:
raphael@ebay.com wrote:
While I have your attention, I have a couple of PSAs:
As an example, last week, Andrea Stairs, Managing Director of eBay Canada, wrote a letter to Deepak Chopra, President & CEO of Canada Post, and Mike Palecek, National President of CUPW. The letter described the impact of the ongoing uncertainty on Canadian sellers and strongly encouraged the parties to reach an agreement that would restore confidence in the postal system. Read more and see the letter at the link below.
http://www.ebaymainstreet.com/news-events/head-ebay-canada-sends-letter-canada-post-postal-union
I'm very glad to hear it. I was wishing someone would express Canadian eBay seller concerns directly to both sides. There must be thousands of us affected (can you tell us how many -- approximately -- Canadian eBay sellers there are?).
I hope she cc'd the PM.
Hi rose-dee,
Thanks for the support! Unfortunately I am not at liberty to share the Canadian sellers number.
Andrea has CCed 3 ministers on her letter:
Hon. MaryAnn Mihychuk, Minister of Employment, Workforce Development and Labour
Hon. Judy Foote, Minister of Public Services and Procurement
Hon. Bardish Chagger, Minister of Small Business and Tourism
@rose-dee wrote:
OK, two questions this week (we'll let you off the hook for next week as long as you share your gambling winnings with everyone who comes to the board today -- LOL).
I can share pictures... 
rose-dee wrote:1) Can you please clarify the new pricing for Gallery Plus? I understood the feature was now free for any item under $150.00. Yet recently I created 3 new listings on Auctiva with GP, posted them to eBay and got charged the $1.29 CDN fee for each. I was also about to get charged for GP when using "Sell Similar" to create new listings, but backed out in time. Does free Gallery Plus only apply to new listings created directly on eBay, or is something else going on?
Fees should be the same whether you're using Sell Similar or creating a brand new listing, or whether you're on the eBay site or using a 3rd party tool like Auctiva.
I'd like to review the fees for the items you are talking about, as the $1.29 charges don't add up to just the Gallery Plus fees. GP is $1 for 30 day or GTC listings priced under $150. Can you send me the item numbers please? Thanks!
@rose-dee wrote:
2) I decided I'd try to give my quarterly $35 shipping supplies coupon a try this time around. I got routed to a dead-end. To summarize, the link in the eBay message about the coupon led to a U.S. eBay supply store, and the items I was interested in (packing tape) all showed "Will not ship to Canada". I gave up. Yet at the bottom of each listing it clearly invites eBay sellers to use their coupons to purchase that product. Please see the two screen shots in the post below -- red circled text especially (for some reason I couldn't upload the 2 photos into this post). What's going on with this? I'm at a loss.
Not sure what happened there, could you forward me the email you got? Seems the link wasn't updated properly.
When you go to the eBay supplies store you should see items that do ship to Canada. From there you should be able to use your coupon.
@rose-dee wrote:
Raphael, I couldn't seem to insert these images into the post above, so here they are. By the way, I was on eBay.ca when I picked up the message and followed the link to this store, if that makes any difference.
and the listing text:
Here is the listing for the eBay rolls of tape that do ship to Canada:
http://www.ebay.ca/itm/252394633830
