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Hello everyone,
Welcome to our weekly chat. The thread will remain open for the next 24 hours or so, please go ahead and post at your convenience.
Open issues:
- Anchor Store coupon not working/only working on AU site
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Request Total unavailable
Updates:
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@merritt-motorcycle-salvage wrote:
raphael@ebay.com wrote:
@merritt-motorcycle-salvage wrote:
2nd coupon code and 2nd had to log in on ebay australia to use it. WHY!!!???
I don't know why but I would love to find out. I'll ask my marketing team to investigate. Can you just confirm the following? You attempted to use your coupon code on eBay.ca first and it was rejected?
Both coupons were attempted to use on ebay.ca. Numerous buyers have spent hours on the phone wasting their time. You think by now someone would make this information available on the announcement board or at the very least with the latest coupon code release e-mail. Its no wonder sellers are beyond frustrated with everything going on and have NO confidence in ebay any more. This is unacceptable, but add it to the never ending list.
Thanks, I'll have the team look into it and added the issue to my tracking list.
@theodoreides wrote:
It is disappointing that these things were not ironed out prior to raising the store fees. I have a basic store and the 35 dollar coupon is useless to me as the pricing is so out of whack. All I get is a few more listings thag I pay for with the store increase - nothing free about those.
I too would have loved to be able to set up a fully Canadian program in time for the global pricing change that brought these new Store fees and coupons into effect. We weren't able to do it in time unfortunately. Hopefully we are able to launch that new solution soon.
@theodoreides wrote:
With respect to the Banner being used to advise Ebay users of the pending postal disruption - it only shows up on the Main page. Does not show on search result pages or item detail pages. I expect that very few people will even notice it. Certainly not the promoted awareness Ebay suggested.
The banner isn't the only thing we are using to reach buyers. We have emails going out as well as targeted messaging right in the Bid, Buy, Checkout and Make Offer processes on all affected listings.
See our page for more info: http://pages.ebay.ca/sellerinformation/news/canada-post-disruption.html#FAQ1-2
@dutchman48 wrote:
Why does Ebay Canada not make the supplies coupon fair by tripling what we get as the price is tripled for us.
It was very easy to triple the price and tripling the coupon value should be only a few key strokes.
It sounds like you think we are pocketing that extra money. We aren't. We didn't triple the price by design, that's the real cost of shipping those supplies to you from a US location.
But let me answer your question directly. Why don't we simply give you triple the value on coupons? Simply because that would spell the end of that program.
@dutchman48 wrote:
We saw an increase in store fees and did not get the same benefits as .com.
You are right, it's unfair. We are working hard to correct that.
@dutchman48 wrote:
What is Ebay Canada ever going to do to help Canadian sellers?
The list is long, very long. Let's just say that if we weren't there, you'd have a much longer laundry list of things that are unfair for Canadians.
@dutchman48 wrote:
And we all know what forwarding to the right team generally means! File 13
And I am not talking about what they broke or made a mess of in the first place!
I appreciate the vote of confidence! 
@snoopwiz wrote:
Hi snoopwiz,
It appears that U-Line is a Canadian company who likely ships their supplies from a Canadian location. As I pointed out in a previous post on this subject, currently the eBay supplies for which you get a coupon ship from the US, which has higher cost implications. Not ideal, that's true, but it's the best we are able to do for now, until a fully Canadian program can be set up.
Thanks for the response Raphael,
Not that it matters but U-Line is an American company who has distribution centres in about 10 locations, 7 or 8 in the US, one of which happens to be in the Mississauga (A Toronto burb)
I have seen you say that the corp is working on a Canadian program however, my sub-question was not addressed, that being ...what. if anything is being done to even the playing field until such time as the Canadian program is set up? Or will this be a "stand by folks, we are working on it and, in the meantime, keep pis*ing away your $109 coupons on $30 worth of stuffs you just may not have wanted in the first place.?"
I am not trying to be an ass, I know it was a decision made in the US, for the US. The fact that it turned out inherently unfair to Canadian sellers is not something that is going to show up at the top of the corps "things to do today" list.
I mean, how long has the coupon program been in effect? A few months now. How long has it been since the first "Holy **bleep**" was uttered by a Canadian seller? A few months now? And honestly Raphael, are we any closer to a solution now?
The preceding was spoken/typed out of sheer exasperation. But, I am sure you could tell. 🙂
We are getting closer to a solution but I'm not able to tell you any details about it yet. We will announce as soon as we can, I promise.
@dutchman48 wrote:
raphael@ebay.com wrote:
@gman1993306 wrote:
How will items not recived be handled due to Canada post lock outHello gman1993306,
We have published our plans in great detail here, please consult that page as any updates will be added on there, if any: www.ebay.ca/canadapost.
To save you some time, here is the part that answers your question:
Am I covered against buyers opening cases for item not received?
If you list on eBay.ca, estimated delivery dates will be extended on your listings and buyers will have to wait until the latest estimated date before they can open cases for item not received. If you list on eBay.com or another eBay site, and your buyer opens a case for an item that is stuck in transit, you should call Customer Support and explain the situation. eBay Customer Support agents are aware of the Canada Post disruption and will be equipped to guide you as well as the buyer through the disruption and the open case.
We won't get into Ebay's protection statement which is very vague.
What if a case is opened or a claim made through Paypal?
And please don't say we can't speak for Payal as then your protection , as vague as it is, is absolutely worthless.
It's true though, I don't know and we don't have control over what PayPal is doing in response to the Canada Post disruption. I would recommend contacting them to ask.
@bunbar wrote:
I received an email today that says: Only USD listings on eBay.ca will be affected. If you’re not sure which site your USD listings were created on, use our eBay Listing Look‑up Tool to locate them.
How do I find it. Ebay often sends emails about how to do something but it never comes with a link. If I look it up with this subject, nothing comes up. I think i've got almost all of them done but there is no way to check
The eBay Listing Look-Up tool is the eBay Listing Migration tool. That's what we called it before it could migrate listings.
If that was included in an email you received today, it's a mistake. I'll reach our marketing team to make sure they are aware.
@tch_ca wrote:
raphael@ebay.com wrote:
@theodoreides wrote:
With respect to the Banner being used to advise Ebay users of the pending postal disruption - it only shows up on the Main page. Does not show on search result pages or item detail pages. I expect that very few people will even notice it. Certainly not the promoted awareness Ebay suggested.
The banner isn't the only thing we are using to reach buyers. We have emails going out as well as targeted messaging right in the Bid, Buy, Checkout and Make Offer processes on all affected listings.
See our page for more info: http://pages.ebay.ca/sellerinformation/news/canada-post-disruption.html#FAQ1-2
Does this apply to Ebay.com transactions as well?
Yes.
@dutchman48 wrote:
Why is it that Ebay has no problem implementing in stone, means to punish sellers and change them at will, but when sellers ask question, they get referred, shot down, or vague useless answers.
Why can we as sellers, not get straight forward, concrete answers from Ebay?
dutchman, I always do my best to answer you or anyone else with as much accuracy as I can. I'll add that I do these chat sessions out of courtesy. This isn't my main responsibility. If you are unhappy with whatever information or responses I'm able to provide, I'm sorry.
