Gail
Well of course you can add you own surcharge (include in shipping and HANDLING) but as you explain your customers may not be happy just as you the customer are not happy with Canada post.
I certainly understand the issue but the surcharge is a small portion of the total shipping amount, if the small increases in the surcharge is enough to cause you to be shipping at a loss you need to be raising your prices for shipping and handling and/or starting your widgets at a higher price to compensate.
Fortunately the surcharge does not apply to small packets which I assume represents the bulk of your mailings. For domestic customers every shipment to a repeat customer must vary somewhat anyway due to the cubing effect.
I'm actually quite surprised that when I indicate a price to ship an LP to the USA (currently US$6.75) and then have to tell a buyer in Alberta that it's going to cost closer to US$9.00 I don't seem to get any complaints. On the rare occasion when it's questioned I just point them to the CP rate calculator where they can see that I'm not ripping them off.
Fortunately we are both selling items which are unique enough that we don't encounter all the problems that sellers of more common items face.
Gail, we really should get together to discuss the USPS option, the recent post of the comparison table really demostrates just how much could be saved by using this method over CP.
We should consider opurselves lucky they did not use the average temperature (degrees above normal) in Toronto as the scale to base their surcharge, with the temps this summer we would really be in trouble.
Ben

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.