w~~_7.JPG "pjcdn2005"){kind=avatar}
Q~~_7.JPG "rainbow71113"){kind=avatar}
Hello everyone,
There was an important announcement yesterday, one which I'm sure most of you have heard about. I'd invite anyone wanting to discuss that topic to do so on the special discussion thread dedicated to it:
For any other topics, please post here and I'll come to respond throughout the day. Thanks!
Open issues:
- Current emerging issue with Revise - cause is identified and teams are working on a fix
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
Updates:
- Wrong tax rates applied to PayPal labels - PayPal and Pitney Bowes are working on this
- Missing Tracked Packet destinations - PayPal and Pitney Bowes are working on this
- Sold items going into Unsold container - Team is investigating using live example provided
- Safari browser SYI exhibiting erratic behaviour when trying to select text in description - Ticket open, SYI team working on it
- Combined shipping offers not shown to international buyers - under investigation with shipping team
@pjcdn2005 wrote:
Hi Raphael,
I have a question that has nothing to do with the currency exchange but is related to your favorite topic...the U.S. cart.
I see many posts from U.S. sellers saying that their buyers can commit to purchase an item and then pay later. When they write these posts they are often talking about multiple items that one buyer has committed to pay but not yet paid so I know that ipr was not required in that situation. But I also see other sellers who say that some or all of their buyers are required to pay right away. You've said that all listings on .com have forced ipr but that doesn't seem to be true.
When sellers have made a comment about their buyers not needing to pay right away I try clicking on buy it now on one of their purchases but the system never allows me the commit to buy/pay later option, it always asks me to pay right away. Is it possible that the requirement is buyer specific, not seller specific? Or perhaps the system is set up so that all international buyers have to pay right away if they don't use the cart?
Regardless, there seems to be some way to specify which sellers listings have ebay required ipr and/or which buyers have it. If that's the case, there should also be a way for ebay to NOT require ipr on international sellers so that buyers can make more than one purchase at a time. Is it possible to look into that?
Hi pjcdn,
It's hard for me to comment on transactions for which I don't know any details. As far as I know this isn't buyer specific, all BIN items priced up to $100 are IPR on eBay.com. Is it possible that the buyers who committed to buy without paying in your example may have used another site than .com? This would explain shy when you go there and try, you are required to pay.
@dutchman48 wrote:
If we use our Canadian ID and list on .com, will we be precluded from any .com specials and not be able to list more on .com?
I'll refer you to my original response, which applies whether you have a .com or a .ca account:
raphael@ebay.com wrote:Hi dutchman,
It's true that as a Canadian seller, even if you always list on eBay.com, there are times where you won't be included in US promos, because they are US promos.
@lady.stark wrote:
@pjcdn2005 wrote:
Hi Raphael,
I see many posts from U.S. sellers saying that their buyers can commit to purchase an item and then pay later. When they write these posts they are often talking about multiple items that one buyer has committed to pay but not yet paid so I know that ipr was not required in that situation.
I am not Raphael, but I think I know the explanation. It is not really seller specific or buyer specific. It depends on the category and/or the amount of $ involved. I don't know the exact number, but I think items of more than - say - $100 can be purchased without paying immediately.
Either that, or the buyer does not commit to buy from eBay.COM
Raphael can correct me if I'm wrong 😉
Excellent explanation! Thank you. I actually I had omitted to mention categories, which I do thing may play a part.
@lady.stark wrote:
raphael@ebay.com wrote:
- Which site you open your store on bears no effect on what site you're attached to as a seller. The only different are in which currency your store subscription is: open a store on eBay.com and you'll be charged in USD, open it on eBay.ca, the subscription will be charged in CAD. One is clearly better than the other.
I opened my store on eBay.ca and I am charged in US $. Simply because that is the way I chose to be billed. But that could change with the currency change... I am still not sure what to do....
Your billing currency can be set to almost any currency, even Japanese Yen if you want 🙂
Insertion and final value fees are always charged in the same currency as the one items are listed in, and subscription fees are charged in the site currency. These fees are then converted to your billing currency at the time of invoicing.
@pocomocomputing wrote:
What about ebay.com.au Australia? They used to be part of global TRS until 2+ years ago and then they seem to have their own TRS like USA, UK and Germany. But they do not have a separate entry in checking TRS status.
I posted this question before in the weekly session and no real answer given.
Not important given the bigger announcement of listing on eBay.ca Canada in Can $ only soon.
Australia is in the Global program, just like Canada they don't have their own Seller Standards.
@ypdc_dennis wrote:
Help files should be updated when policies change.
For example: http://pages.ebay.ca/help/sell/top-rated.html
needs to be updated to the current requirements (from the Fall Seller update).
Thanks for flagging this. We will get it foxed ASAP.
@ypdc_dennis wrote:
Another problem with PayPal labels to pass along to PayPal and Pitney Bowes.
Sold and shipped any item this past week:
Displays on paypal as:
Name
Street address
5640 Biesmerée
Belgium
But prints on the label as:
Name
Street address
Biesmerée, NOTPROVIDED
5640
Belgium
Some stupid programmer must have decided it would be best to replace a blank field (possibly province) with "NOTPROVIDED" when printing the label. And I suspect the programmer is working for Pitney Bowes rather than paypal since the NOTPROVIDED only appeared after I bought the label.
-.-
The province (if that's the missing field) is not needed on the address as the postal code is more than adequate for Belgium (same goes for Canada). And printing "NOTPROVIDED" does not make the package more easily delivered, especially when sent to a country that has 3 official languages, none of which are English.
-.-
Thanks for this as well. I have passed this on to PayPal and PB.
@pocomocomputing wrote:
I asked 2+ years ago about this and the answer was that they have their own TRS program. So it seems Australia site is and is not part of Global TRS. Why? Australia does not behave like other Global TRS member sites.
Hi pocomo,
Technically, AU is still part of the Global program, but a couple of years ago they made changes to what this means on their site. So even if they don't have a separate program per se, they do have put different rules when it comes to what buyers see on the AU site. For example, as ypdc_dennis pointed out, there is a minimum AU sales threshold that sellers need to meet in order to get the badge on that site, even though a seller may be Global TRS.
