c!~~_7.JPG "kalvin@ebay.com"){kind=avatar}
Hi everyone,
The gang's all here today - Rodney, Bryan, Raphael & myself. We'll be available at the top of the hour to answer your questions - hang tight!
"it's meant to protect a seller's margin and so that the usually lower Best Offer price not be considered as a 'normal' sale price when calculating the past advertized average pricing of an item."
Who came up with this policy. Why was it not openly advertised? How is it fair to buyers?
Often we see a seller with multiple items for sale and the listing offers "Best Offer". For example, ten items offered at $25.00 but a quick look would show that six items were sold at $20.00 after the seller accepted those offers.
How can hiding the actual selling price benefit anyone?
It was only a few years ago that eBay made several policy changes to offer better protection to buyers, making the site more "buyer friendly". Recently, I noticed eBay made a U-Turn and now bends over backwards for sellers.
Why the change?
Hi, Photograph quality although when I uploaded were to eBay’s specifications are now poor quality. Many images are now showing with a yellow flag when looking at a listing in Turbo Lister. Can you explain why this happens and suggest steps to prevent this from happened in the future? (As per their staffs suggestions my Turbo Lister files are compressed and updates are done regularly.) It hurt$
Thank you, janna!
Hello janna!
I'd like to see what you're talking about here, is there a listing of yours with a non-compliant picture which was compressed below acceptable specs at the time of listing creation? I'm not sure if Turbo Lister has a setting to resize pictures, I would look there first. For that I'll ask a colleague with a better TL knowledge than me and I'll get back to you. In the meantime, if you could show me a listing with a bad picture which was OK before you put it in the listing, I'd love to see it.
Hello all! Making up for lost time in the 1st 15 minutes...;-)
My question is regarding a transaction that has been cancelled by the seller and accepted by the buyer. Why is it still possible for the buyer (and seller for that matter) to leave FB/DSRs in such a circumstance? What's the rationale?
It seems to me that a cancelled transaction is just that --- both parties should be able to walk away completely.
Hi rose-dee,
Talk about timing! I'm actually waiting on an answer similar to your suggestion (different circumstances that lead up to the conclusion) but nonetheless, the very same proposed outcome. You'll definitely hear back from me.
Thanks,
"it's meant to protect a seller's margin and so that the usually lower Best Offer price not be considered as a 'normal' sale price when calculating the past advertized average pricing of an item."
Who came up with this policy. Why was it not openly advertised? How is it fair to buyers?
Often we see a seller with multiple items for sale and the listing offers "Best Offer". For example, ten items offered at $25.00 but a quick look would show that six items were sold at $20.00 after the seller accepted those offers.
How can hiding the actual selling price benefit anyone?
It was only a few years ago that eBay made several policy changes to offer better protection to buyers, making the site more "buyer friendly". Recently, I noticed eBay made a U-Turn and now bends over backwards for sellers.
Why the change?
The actual price accepted as Best Offer is no one's business other than that of the buyer and the seller agreeing to this price. Why would we allow prospective buyers to know what lower offers are accepted by a seller? This can only benefit buyers and disadvantage sellers, while defeating the purpose of having a set price on a listing. This change isn't unfair to buyers, rather is removes a disadvantage for sellers. Buyers still can send their Best Offers; not knowing what offers were accepted before just makes the process untainted by previous transactions.
Can I email you the item #s? The transactions I was involved with using an alternate ID are more than 30 days old and not available for checkout. Not sure if they will help.
Email is fine 🙂 Don't worry about the 30 day period, hopefully that won't be an issue. The more information, the better.
Hi Kalvin, I know you're already aware of this, but any idea when the issue with stock pictures dissapearing from listings will be fixed? (Media items, mostly impacting DVDs)
I just relisted 61 items on another account to find that 23 of them had no pictures. (Though they did before relisting)
Hi captivatemedia,
I just reported it this morning and have yet to hear back. I'll jump back on the original thread once I have an update.
Thanks,
A question about listing currency.
From the beginning, eBay.ca has offered sellers the opportunity to sell in either Cdn$ or US$.
Twelve years ago, eBay.ca stated that listing in US$ would attract more attention and increase the chances of selling.
The message has not changed since then.
Has eBay.ca made any recent survey indicating if that statement is still true?
Does listing on eBay.ca in 2013 in US$ instead of Cdn$ still increase visibility and chances of success?
In addition to the above problem. If I have an item that does not match the stock photo, and I use my own photo instead, when relisting, it often reverts to the stock photo. This is nearly impossible for me to spot sometimes and I end up with erroneous listings.
Might be related, but not sure - examples are important in these cases - can you please send me an email with the item numbers specific to the 'stock photos reverting' issue?
Thanks,
"Why would we allow prospective buyers to know what lower offers are accepted by a seller?"
Because you have for years, ever since that option was implemented.
It helped buyers determine the true "market value" of an item just like eBay offers access to "completed listings" for the same purpose: users can see which listings have not sold and which one did and at what price.
A question about listing currency.
From the beginning, eBay.ca has offered sellers the opportunity to sell in either Cdn$ or US$.
Twelve years ago, eBay.ca stated that listing in US$ would attract more attention and increase the chances of selling.
The message has not changed since then.
Has eBay.ca made any recent survey indicating if that statement is still true?
Does listing on eBay.ca in 2013 in US$ instead of Cdn$ still increase visibility and chances of success?
Definitely better to list in US$ if you want to expose your items to the global market. I can't share actual numbers unfortunately, but suffice it to say that an overwhelming majority of items sold by Canadians are exports, and the very large majority of those exports go to the United States. It makes sense to reduce friction as much as possible for the largest business corridor.
Thank you for your interest and any advice you might offer. Upon noticing the yellow flagged pictures I have been diligently exchanging and adding in the original photo taken to keep my listings acceptable. Would you please provide information on how I may contact you so I may provide item numbers that do apply to the issue described?
You can reach me at raphael@ebay.com.
This concludes this week's Board Hour. Thanks everyone for participating and see you next week, same bat-time.
