NEG feedback need to understand??

[aa-surplus]

Hi All,

I just had a person leave me a NEG feedback. Now this was for an item that wasn't paid for and I had got my FVF back over a month ago. First how can this person leave me feedback when he never paid for the item and also ebay gave me the fees back. second how do I get it removed??

any ideas out here ??

Regards,

aa-surplus

[www-labels4less-com]

That neg will not qualify for removal. If it were ME I would have considered this to be a bad transaction and left appropriate negative feedback. Then to the mutual agreement route to have them both removed.



"First how can this person leave me feedback when he never paid for the item"



Ebay has no way of knowing what goes on between a buyer and seller. This is why they claim they are only a venue for matching buyers and sellers. They don't know if the buyer paid or not, if you raised the shipping cost after the auction ended, etc. I have had one of those negs before but to put salt in my wounds it was for a check that bounced and I had already shipped the item!

[ospreylinks]

Again, that is a flaw in the feedback system. Once a vendor successfully executes a none-paying bidder alert and gets fees refunded for non-payment, the feedback system should shut down and not allow the buyer access to post feedback on the item.

My two cents...

Jeff

[aa-surplus]

Thanks for your information.

Cheers,

aa-surplus

[shoplineca]

Jeff
I guess you have never been a Buyer dealing with a bad Seller on eBay then.

Try purchasing something from a guy who emails you after the auction and says the shipping price on that 2" X 3", 8 ounce item you bought is $42 because you reside in Canada, and, well .. sorry I know my listing said Shipping to Canada and the US is $6.95 but I had to change that because it was costing me too much to ship into Canada.

Or the seller who says the brand new item you won is not available any longer because he sold it off auction for more money but he will replace it with something similar, used, but similar, Trust Me!

Buyers have a right to post negative FB and leave comments about bad sellers regardless of the Seller executing NPB alerts and requesting his fees back.

There just happen to be more NPBs who dont go through with the deals but leave negative FB to legitimate sellers than bad sellers that deserve negative FB from their buyers.

I guess that is preferable as if it were the other way around, no one would be trading on eBay.

... and yes, I wish there was a better system however there never will be as the staffing requirement n eBay would be massive and they can even respond to this Power Seller's inquiries. let alone investigate millions of negative FB complaints.

Malcolm

[ospreylinks]

Actually Malcolm, I haven't.... Guess I have been rather lucky.

To be honest I have had more trouble with Canadian sellers trying to push unreasonable freight up my a$$ than US, but that is another story.... (same thing, charging $17.00 US (or about $20 Cdn) to ship a TV converter from Toronto to NB, when actually cost was $8.00 Cdn - nice tidy $12.00 profit on an item that sold for $9.99 to begin with).....

Jeff

[shoplineca]

My first neg was from a Seller who 5 months after being paid still hadnt shipped my product. I did a charge back thru my c/c with no help from either PayPal or eBay.

... and I got negged because after 3 months of sending emails and getting tons of excuses, I left the Seller a negative and they retailated.

Really funny eh. They had my money, they admitted that they didnt send my item and I get a neg.

So you see I learned about negs as a Buyer from a bad US PSer BEFORE I became a Seller so I understand that they need to have the right to leave appropriate FB and remarks.

But as a Seller, I know that my other 3 negs had nothing to do with my products or service, pricing or shipping, just BAD Buyers.

Like No Fault auto insurance its suppose to even itself out in the end (but we all know that it doesnt).

Malcolm

[2hormy]

I got a neg. feedback just because I send a buyer a payment reminder.He left this:(Fraudulent Seller. Item Paid. No Show. 3 weeks. Claimed no payment. EBay Thief.)
After that I did the same thing, I returned the favor
(Send fake, fraudulent money order and threatening emails. BEWARE OF THIS GUY) He sent a money order not negotiable in Canada and I returned it.
He had a clean feedback just like mine.
Conclusion: this guy learned a lesson. He will think twice before leaving a negative feedback with out any reason to do it.
After all this happened, he send a money order and I shipped the item. And we both have a negative on the list.

[zarzuella]

Sounds like the perfect situation in which to try out the new mutual-withdrawal feature.

Ann

[doc_scribe]

Slight digression, but with the surfeit of single issue boards around here, I didn't want to create another one simply to address this specific feedback problem.

Recently, I got neg'd over an item sent stateside that took a little longer than expected. Canada Post quotes 10 to 14 days for International small package and it was just over that...likely because it was in transit smack in the middle of the recent round of terrorist alerts and got waylaid by over-zealous border security.

Anyhoo...I think this guy was just p-ohhh'd at all the negs he'd been receiving from his own buyers last month (up to 10% of his feedback--yowzah!) so he reacted to this unavoidable delay by spreading his bad news around, nailing me with a neg too. Not really warranted, and I told him so--but by then (right around the 3 week mark), the item had finally arrived, so he at least had the decency to follow-up my response by saying so.

However, since posting the original neg, Mr. Impatience managed to get himself NARU'd for some other reason, so I immediately thought "Here's my proof to eBay that this guy is a loose cannon and just making trouble...by NARUing him they've already conceded as much, and will remove his unwarranted neg left for me without hesitation."

Uh-uh. They said that this situation didn't fall under the feedback removal guidelines (but little else, like maybe "why?"). But I thought if someone is NARU'd then that was good enough to reason alone to remove their feedback. If they are no longer welcome on eBay, then why is their feedback?

Any thoughts on this would be appreciated. I still don't understand why eBay would let such a neg stand.

[shoplineca]

doc_scribe
eBay's position is that the eBay member was in his right to leave you negative FB and that it should remain reflected for others to see. In other words, prior to him leaving you the neg, eBay feels that you had sufficient opportunities to work things out so that he would be patient and wait until his parcel arrived.

Or that the choice of carriers was yours and had you picked a different service, the item may have arrived sooner, so you have some responsibility for the client not receiving his item sooner.

Further, the neg he left didnt fall under any of eBay's rules for removal (Threats, slander, vile language etc.) at the time he left the neg.

eBay's position is simple. They no more remove all the negs left by a Narud person than they remove all the positives he left unless those negs/positives were the reason for the person being narud.

eBay does NOT (can not) employ sufficient staffing to look into individual FB complaints, the volume is too large. That is why they set up ST for a fee and the newly created "Mutual FB" system.

Unfortunately it doesnt have to be fair 100% of the time, but it seems to be the best system available for the majority of the eBay members.

The theory behind this is that as a Seller, you can go out and bury the neg with a bunch of positive FBs from new customers.

Malcolm

[shooger]

I thought if someone is NARU'd then that was good enough to reason alone to remove their feedback. If they are no longer welcome on eBay, then why is their feedback?

You're correct, and the feedback should have been removed. Looks like you got assigned to a bad rep. Sorry.

[twowheelsalvage]

It isn't a reason to have it removed...I just had this problem last month. The person is NARU'd but only because Ebay can't verfify the info. No one picks up the phone so Ebay can't prove that they don't live there. As such they are NARU'd until they provide confirmation that they infomation is correct...but it isn't incorrect either as Ebay can't prove other wise. The # would have to come up not in service or someone would have to pick up saying that person does not live there. In the case of Email it would have to bounce. I spoke with Ebay Safeharbor for about 10 minutes last month on the issue.

Ryan

[doc_scribe]

That's what I thought shooger...especially in this case, where the reason the neg'er was NARU'd was not because of some temporary contact info issue. His own feedback shows 29 negatives, 13 neutrals, and 179 positives during the past 6 months, and a whopping 18 negatives, 2 neutrals, and 49 positives during his last month...clearly a renegade seller that eBay pulled the plug on (likely because he was selling used DVDs as new, as well as 'burns', according to his customer's scathing comments). I just would have thought that given such a scurrilous record and NARU status, coupled with his admission that he did receive my item, removing his neg would have been a no-brainer.

eBay obviously didn't want this guy to continue tracking mud through the house...so what's their problem with mopping up the mess he left in my room? I still don't get the logic that allows feedback (negative, neutral, or positive) from a permanent NARU to remain in the system at all. It should be given a global delete.

[whoscloset]

aa-surplus,

Pull his contact info and attempt to telephone him. If the number is incorrect or disconnected you can have the feedback removed for "False Contact Info".

It's your best bet.

Monique

[ospreylinks]

Ya, call him and tell him you are with the FBI or RCMP depending on his locale and just doing a follow-up on the copying of copy-right material and then resold for mateial gain.....

Jeff