Never received item

[jayj-b-udryb0mra0]

I am unhappy with Ebays customer Service management approach.

Currently I am dealing with an issue where I purchased a battery from a Seller in China, as the buyer I am located in Canada, for the past few months the buyer has been telling me it will arrive, or Canada post is at fault, ect.. Just delaying, now I know why, it is past the 30 resolution Ebay offers.

I have attempted to use Ebays customer service web page, but it keeps denying my submission saying it is past 30 days. Orders from China just start shipping at the 30 day mark, from my experience with previous orders. 

There does not appear to be any mechanism in place to address this oversight by Ebay, or provide feedback. Should I just take my 14 bucks and give a poor review of the seller and stop dealing with sellers from China?

Does anyone have a direct email address for me to raise my complaint ?

Thank you

[ypdc_dennis]

Since eBay limits you to 30 days after last estimated delivery date to file an Item-Not-Received (INR) then your alternative, provided you paid with PayPal, is to file an INR claim with PayPal. You have 180 days after paying to file a paypal INR claim.

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You only have 60 days to leave feedback on eBay.

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[reallynicestamps]

The Paypal Resolution Centre is hidden under Tools at the top of your PP account page.

You have 180 days from payment to open a Dispute.

Orders from China just start shipping at the 30 day mark, from my experience with previous orders. 

Then you have been dealing with very bad sellers.

EBay only allows us (including Chinese sellers) seven days to ship to keep our Seller Protections.

Just from an efficiency standpoint, it makes no sense to allow a shipment to sit around when it could be on the way to the customer, making room for new stock.

Personally,  I allow 20 days for delivery from North America and 30 days for delivery from Asia, and usually have my products before then.

Should I just take my 14 bucks and give a poor review of the seller and stop dealing with sellers from China?

• File the Paypal dispute. If you back your PP account with a credit card, you actually have three layers of Buyer Protection.
• Leave appropriate feedback if you still have time. And be aware that 97% is terrible feedback for a seller. Also read the negative feedback (because some buyers will never be happy) for patterns like slow shipping and poor quality.
• The most effective feedback is calm and factual "Not rec'd in 3 months. Seller refused refund."
• Stop dealing with bad sellers. Most Chinese sellers are very good and honest but there are also many poor or uncaring sellers, just as anywhere else.