Labels, I have very little sympathy for CP's inability to make a profit. I would contend that their inability to role out new products and services properly probably costs them millions of dollars every year.
I'm not sure where they are sourcing these "braniacs" but how can a rate change wipe out a V1 discount? The reps are all educated on their products to varying degrees (often minimally) and the RPO's are treated like mushrooms.
Case in point - the introduction of the Expedited Parcel service to the USA a little over a year ago. Some said for businesses only but the RPO that I deal with had everyone filling out the forms from day one. That is, when you could get the forms. No sooner was the service introduced than they started rationing the forms.
It seems with CP its a case of "how can we screw up today?". Is anyone really surprised that they need whopping increases to get back to some level of profitability? I have long held the belief that CP and Air Canada shared the same financial people. They all managed to graduate near the top of their class (right behind the people from Enron).
As much as it would be nice for CP to make a profit, their proverbial milking of the cow will but many sellers into the red. As their customers disappear it would seem that CP will be faced with a real dilemma - how much will their one remaining customer pay for an inefficient and uncaring service?
Bill
Bill
